Customer Care Advocate Job at Robert Half (Milwaukee)

Job Description

We are looking for a Customer Care Advocate to join our team in Milwaukee, Wisconsin, in a contract opportunity with the potential for a permanent position supporting customer service operations within a manufacturing environment. This role is well suited for someone who enjoys working with customers, managing order-related activity, and coordinating with internal teams to deliver timely and accurate support. The position will focus on day-to-day transactional service, including order entry, status communication, and basic issue resolution, while building strong working relationships across sales, engineering, quality, and shipping.

Job Responsibility

Build a strong understanding of assigned customers, including their products, purchasing patterns, contacts, and service needs to provide informed day-to-day support
Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries
Manage customer concerns such as complaints, returns, credits, shipment follow-up, and order adjustments with a focus on timely resolution and customer satisfaction
Track quotations and order activity to stay informed on schedules, priorities, and open customer commitments
Stay up to date on product updates, account changes, and reassigned customer contacts to ensure accurate communication and service
Maintain organized reference materials and contribute ideas that improve team procedures, consistency, and overall workflow
Communicate with departments including marketing, product support, quality, planning, and shipping to address application questions and service requests
Support a collaborative team environment by assisting coworkers during high-volume periods and helping balance shared workload as needed

Requirements

At least 2 years of experience in customer service, call center support, or a related customer-facing role
Hands-on experience with order entry, inbound call handling, and customer account support
Ability to manage multiple tasks in a structured, process-oriented manner while maintaining accuracy and attention to detail
Strong verbal and written communication skills with the ability to work effectively across cross-functional teams
Demonstrated problem-solving skills and sound judgment when addressing customer issues and transactional requests
Comfortable adapting to changing priorities in a contract assignment that may support increased workload or transitional business needs
Team-oriented approach with a dependable work ethic and willingness to assist others when needed

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan
free online training

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Customer Care Advocate

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