Customer Care Advisor Jobs

Customer Care Advisor

Clinisupplies

Location:
United Kingdom, Bridgwater

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Care Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.

Job Responsibility:

Answering inbound calls from customers and Health Care Professionals (HCP’s)
Making outbound calls to welcome new customers to the Home Delivery Service
Making outbound courtesy calls to customers to place repeat orders
Taking payments from customers for Prescriptions via inbound and outbound calls
Registering new customers to the home delivery service using our internal databases
Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
Reviewing and approving orders
Managing various mailboxes
Being a Subject Matter Expert in established field
Reporting from various internal databases
Adhering to weekly schedules
Attending various meetings/performance reviews/huddles/workshops/webinars
Updating internal databases, abiding by GDPR regulations
Working collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPI’s

Requirements:

Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Ability to use multiple systems at one time
Can multi-task in a fast-paced customer service environment
Positive ‘can do’ attitude
Passion for Delivering Excellence in Customer Service

Nice to have:

Has some experience of working in a medical or healthcare environment
Has experience of working in a busy Contact Centre environment

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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