CrawlJobs Logo
Office Angels Logo Office Angels · Customer Service

Customer Care Advisor

United Kingdom, Brighton 25000.00 - 29000.00 GBP / Year · Job Posted October 03, 2025
Apply Position
Job Link Share

Job Description

Customer Care Advisor role in a friendly and dynamic Helpdesk team in central Brighton, playing a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.

Job Responsibility

  • Responding to incoming queries via phone and email through a live Helpdesk
  • Conducting customer feedback surveys over the phone
  • Providing clear, accurate, and timely information to customers
  • Tracking, monitoring, and resolving issues in collaboration with the wider team
  • Supporting activities to keep customers informed and connected
  • Thinking on your feet to handle a wide range of real-time queries

Requirements

  • Excellent communication skills - both written and verbal
  • Highly organised with strong attention to detail
  • Calm under pressure and able to juggle multiple priorities
  • Previous experience in Customer Success or Customer Service

Nice to have

Knowledge of Salesforce CRM is desirable

What we offer

Quarterly Bonus (after 6 months' employment)

Office Angels - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Care Advisor

8 matching positions

New

Customer Care Advisor

About GoodLeap: GoodLeap is a technology company delivering best-in-class financ...
Location
Location
United States , West Roseville
Salary
Salary:
22.00 USD / Hour
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable working from a script while still sounding natural and building rapport
  • Strong written communication — your case notes tell the story of every call
  • Able to navigate multiple software platforms simultaneously while on a live call
  • Coachable, metrics-aware, and able to receive direct feedback constructively
Job Responsibility
Job Responsibility
  • Lead Structured Outbound Call Campaigns
  • Handle Customer Concerns with Care and Precision
  • Be a Product and Systems Expert
  • Own Performance Numbers
Read More
Arrow Right

Customer Care Advisor

Are you passionate about delivering exceptional customer service? Join Mountain ...
Location
Location
United Kingdom
Salary
Salary:
Not provided
remotivatejobs.com Logo
RemotivateJobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English (spoken and written)
  • Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
  • Clear, confident communicator with excellent written skills
  • Comfortable handling challenging conversations with empathy and professionalism
  • Familiar with tools like Outlook, Word, Excel, and web browsers
  • Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
  • Positive, energetic, and proactive with a “can-do” attitude
  • Thrive in a fast-paced environment and enjoy working as part of a supportive team
Job Responsibility
Job Responsibility
  • Provide fast, friendly, and effective support via phone, live chat, and email
  • Help customers throughout their journey—from product queries to post-purchase care
  • Collaborate with internal teams to provide timely resolutions
  • Monitor and report customer trends to improve our service
  • Take ownership of your personal development and contribute positively to the team
  • Maintain strong performance aligned with KPIs and company values
What we offer
What we offer
  • Competitive salary and benefits package
  • Fully remote
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

Location
Location
United States , West Roseville
Salary
Salary:
22.00 USD / Hour
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable working from a script while still sounding natural and building rapport
  • Strong written communication — your case notes tell the story of every call
  • Able to navigate multiple software platforms simultaneously while on a live call
  • Coachable, metrics-aware, and able to receive direct feedback constructively
Job Responsibility
Job Responsibility
  • Lead Structured Outbound Call Campaigns
  • Handle Customer Concerns with Care and Precision
  • Be a Product and Systems Expert
  • Own Performance Numbers
What we offer
What we offer
  • Potential bonus opportunities
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

The Customer Care Advisor is responsible for initiating the sales process, build...
Location
Location
United States , West Roseville
Salary
Salary:
22.00 USD / Hour
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of customer service and/or sales experience
  • Previous solar customer service or sales experience highly desired
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
  • Embraces change and is flexible to the needs of the business and team
  • Ability to accept and apply coaching and feedback from leadership
  • Proven track record of reliability and a strong work ethic is a must.
Job Responsibility
Job Responsibility
  • Representing GoodLeap as a subject matter expert during a series of calls to customers
  • Provide exceptional customer service and support by utilizing strong verbal and written communication skills
  • Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
  • Update GoodLeap systems to ensure each interaction with a customer is well documented
  • Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
  • Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
  • Complete other tasks as deemed appropriate by manager.
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

We are looking for graduates to kick start their career as ‘Customer Care Adviso...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good Communication Skills
  • Excellent Command of the English language
  • Strong Commitment and Dedication
  • Age: Maximum 30 years
  • Only graduated with bachelor’s degree
Job Responsibility
Job Responsibility
  • Acts as a first point of contact with Customers to support in any inquiries
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

The Customer Care Advisor is responsible for initiating the sales process, build...
Location
Location
United States , Roseville
Salary
Salary:
22.00 USD / Hour
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of customer service and/or sales experience
  • Previous solar customer service or sales experience highly desired
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
  • Embraces change and is flexible to the needs of the business and team
  • Ability to accept and apply coaching and feedback from leadership
  • Proven track record of reliability and a strong work ethic is a must
Job Responsibility
Job Responsibility
  • Representing GoodLeap as a subject matter expert during a series of calls to customers
  • Provide exceptional customer service and support by utilizing strong verbal and written communication skills
  • Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
  • Update GoodLeap systems to ensure each interaction with a customer is well documented
  • Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
  • Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
  • Complete other tasks as deemed appropriate by manager
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

We are looking for a dedicated and enthusiastic Customer Care Advisor to join ou...
Location
Location
United Kingdom , Wigan
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer-focused environment
  • Excellent written and verbal communication skills
  • Ability to build rapport with customers while remaining professional
  • Strong teamwork skills
  • Confidence to raise and escalate issues when necessary
  • Comfortable using computer systems and familiar with Microsoft Office
  • Positive attitude
  • Proactive approach to problem solving
  • Genuine commitment to creating a great customer experience
Job Responsibility
Job Responsibility
  • Provide high-quality support to customers by responding to enquiries through phone, email, live chat and text betting channels
  • Proactively help customers understand and use our digital services, including our online platform and mobile app
  • Ensure that any issues affecting customers are escalated and resolved efficiently
  • Actively listen to customer needs, build strong relationships, and communicate clearly to deliver the best possible service
  • Maintain accurate and confidential customer records in line with GDPR regulations
  • Navigate internal systems efficiently to resolve enquiries quickly
  • Keep up to date with company communications and product information to ensure customers always receive the most accurate and helpful support
What we offer
What we offer
  • Competitive Basic Salary
  • Discretionary Bonus Scheme
  • Company Shares Option Plan
  • Contributory pension scheme
  • Life insurance (4 x basic salary)
  • Simply Health Cash Plan
  • Holiday entitlement (33 days inclusive of bank holidays)
  • Study Support and opportunity for progression and development
  • Confidential 24/7 365 employee assistance helpline
  • Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

The Customer Care Advisor is responsible for initiating the sales process, build...
Location
Location
United States , Roseville
Salary
Salary:
22.00 USD / Hour
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of customer service and/or sales experience
  • Previous solar customer service or sales experience highly desired
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
  • Embraces change and is flexible to the needs of the business and team
  • Ability to accept and apply coaching and feedback from leadership
  • Proven track record of reliability and a strong work ethic is a must
Job Responsibility
Job Responsibility
  • Representing GoodLeap as a subject matter expert during a series of calls to customers
  • Provide exceptional customer service and support by utilizing strong verbal and written communication skills
  • Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
  • Update GoodLeap systems to ensure each interaction with a customer is well documented
  • Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
  • Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
  • Complete other tasks as deemed appropriate by manager
  • Fulltime
Read More
Arrow Right