Customer Care Advisor Jobs

Customer Care Advisor

HGV TRAINING NETWORK

Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.93 GBP / Hour

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Job Description:

Are you passionate about delivering exceptional customer service and resolving issues effectively? We're looking for Customer Care Advisors to join our client's team on a temporary basis and help provide world-class support to their customers.

Job Responsibility:

Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business
Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information
Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership
Provide clear, professional written communication and regular updates to customers and internal stakeholders
Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling
Share insights and feedback to help improve processes and customer experience

Requirements:

Level 3 qualification in Customer Service is preferable
GCSE grade 4 in English and Maths (or equivalent) is essential
Previous experience in customer service or complaint resolution, ideally in a fast-paced environment
Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools
Knowledge of consumer rights and related legislation is advantageous
Empathy, resilience, and a strong drive to deliver world-class service
Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism

Nice to have:

Level 3 qualification in Customer Service
Knowledge of consumer rights and related legislation

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

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