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GoodLeap Logo GoodLeap · Customer Service

Customer Care Advisor

United States, West Roseville 22.00 USD / Hour · Job Posted May 27, 2026
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Job Responsibility

  • Lead Structured Outbound Call Campaigns
  • Handle Customer Concerns with Care and Precision
  • Be a Product and Systems Expert
  • Own Performance Numbers

Requirements

  • Comfortable working from a script while still sounding natural and building rapport
  • Strong written communication — your case notes tell the story of every call
  • Able to navigate multiple software platforms simultaneously while on a live call
  • Coachable, metrics-aware, and able to receive direct feedback constructively

Nice to have

  • Experience with Salesforce or similar CRM
  • Background in financial services, lending, solar, or home improvement
  • Bilingual English/Spanish
  • Experience in outbound sales or subscription/autopay enrollment
  • Familiarity with loan concepts: interest rates, promotional periods, and amortization
  • Experience handling escalations, dispute resolution, or identifying fraud indicators
  • 1+ year in a high-volume call center, phone sales, or phone-based customer service role

What we offer

Potential bonus opportunities

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