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Vodafone · Customer Service

Customer Care Advisor

Egypt, Cairo · Job Posted May 04, 2026

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Job Description

We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path. Apply now and join what is more than just a job!

Job Responsibility

Acts as a first point of contact with Customers to support in any inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Good Communication Skills
Excellent Command of the English language
Strong Commitment and Dedication
Age: Maximum 30 years
Only graduated with bachelor’s degree

Nice to have

Previous Experience in Customer Care
Previous Experience in Mobile Internet and/or ADSL support
CCNA certification

Vodafone - All Job Offers

Cairo

Customer Care Advisor

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