Customer Care Advisor

• Provide high-quality support to customers by responding to enquiries through phone, email, live chat and text betting channels
• Proactively help customers understand and use our digital services, including our online platform and mobile app
• Ensure that any issues affecting customers are escalated and resolved efficiently
• Actively listen to customer needs, build strong relationships, and communicate clearly to deliver the best possible service
• Maintain accurate and confidential customer records in line with GDPR regulations
• Navigate internal systems efficiently to resolve enquiries quickly
• Keep up to date with company communications and product information to ensure customers always receive the most accurate and helpful support

• Previous experience in a customer-focused environment
• Excellent written and verbal communication skills
• Ability to build rapport with customers while remaining professional
• Strong teamwork skills
• Confidence to raise and escalate issues when necessary
• Comfortable using computer systems and familiar with Microsoft Office
• Positive attitude
• Proactive approach to problem solving
• Genuine commitment to creating a great customer experience

Interest in racing or knowledge of pool betting

• Competitive Basic Salary
• Discretionary Bonus Scheme
• Company Shares Option Plan
• Contributory pension scheme
• Life insurance (4 x basic salary)
• Simply Health Cash Plan
• Holiday entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline
• Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
• Regular social events, charity events and volunteering opportunities