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Customer Care Advisor

https://www.randstad.com Logo

Randstad

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Location:
Poland , Kraków

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Join the team as a Customer Care Advisor and support one of the leaders company in the premium airline industry! Is your passion for travel as strong as your language skills? If you dream of a career where every day is a journey and your fluent command of German/French/Arabic opens doors to a world of luxury experiences, then this role is made for you! Join us and become a key brand ambassador setting the standards for premium passenger service worldwide. We are looking for individuals who perfectly understand the expectations of demanding travelers and can turn every interaction into an unforgettable experience. Proficiency in English is crucial.

Job Responsibility:

  • Comprehensive support for B2C and B2B premium customers from around the world – contact via phone, email, and chat
  • Advising on travel planning and selecting optimal travel routes
  • Assisting clients with issues related to: insurance, selecting additional seating, and making reservation adjustments
  • Handling enquiries and complaints, e.g., ticket refunds
  • Building long-lasting relationships with customers

Requirements:

  • Fluency in English at a minimum B2/C1 level
  • Proficiency in German/French/Arabic at a C1 level
  • Initial experience in customer service through various contact channels is welcome
  • Familiarity with the Outlook suite and Excel
  • High level of personal etiquette and communication skills
  • Openness to multiculturalism and strong customer focus
  • Interest in the airline industry or a passion for travel

Nice to have:

Knowledge of the Amadeus system

What we offer:
  • Stable employment based on an employment contract (the first contract for 6 months, followed by an indefinite one)
  • Hybrid work model (3/2) after the onboarding period
  • Regular working hours: from 9 a.m. to 5 p.m.
  • Attractive benefits package: quarterly bonuses and a monthly commission based on performance, 13th salary, exceptional travel benefits, including free or significantly discounted flight tickets on our client's network of connections (including the opportunity to utilize premium flights), co-financing for courses and training, life insurance, private medical care, sports card

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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