Customer Care Advisor Job at Optical Express Group (Glasgow)

Customer Care Advisor

Optical Express Group

Location:
United Kingdom , Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

25396.00 GBP / Year

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Job Description:

As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics. With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin. Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre. This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Job Responsibility:

Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments
Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services
Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs
Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport
Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution
Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient

Requirements:

Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone
Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care
Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused
Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset
Problem Solving: Strong ability to overcome objections and provide effective solutions

What we offer:

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Clear progression routes for top performers
Pension scheme

Additional Information:

Job Posted:
January 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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