Customer Care Advisor Job at RemotivateJobs

Customer Care Advisor

Temporary Customer Care Advisor position for 2-3 month contract, office-based in...

Location

United Kingdom , Livingston

Salary:

13.88 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
Comfortable managing challenging conversations and conflict resolution
Excellent organisational skills and attention to detail
Proficiency in using IT systems and databases

Job Responsibility

Act as first point of contact for housing-related enquiries via phone, email, and in person
Handle difficult calls and sensitive situations with tact, patience, and professionalism
Support tenants with housing applications, tenancy issues, and general advice
Maintain accurate records and update housing systems
Liaise with internal teams and external agencies to resolve issues efficiently
Promote a positive and supportive environment for all service users

What we offer

Weekly paid
Be part of a supportive and dedicated team
Make a real impact in people's lives
Inclusive and values-driven workplace

Fulltime

Customer Care Advisor

Customer Care Advisor role in a friendly and dynamic Helpdesk team in central Br...

Location

United Kingdom , Brighton

Salary:

25000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills - both written and verbal
Highly organised with strong attention to detail
Calm under pressure and able to juggle multiple priorities
Previous experience in Customer Success or Customer Service

Job Responsibility

Responding to incoming queries via phone and email through a live Helpdesk
Conducting customer feedback surveys over the phone
Providing clear, accurate, and timely information to customers
Tracking, monitoring, and resolving issues in collaboration with the wider team
Supporting activities to keep customers informed and connected
Thinking on your feet to handle a wide range of real-time queries

What we offer

Quarterly Bonus (after 6 months' employment)

Fulltime

Customer Care Advisor

As a Customer Care Advisor, you will use our omnichannel service to register new...

Location

United Kingdom , Bridgwater

Salary:

Not provided

Clinisupplies

Expiration Date

Until further notice

Requirements

Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Ability to use multiple systems at one time
Can multi-task in a fast-paced customer service environment
Positive ‘can do’ attitude

Job Responsibility

Answering inbound calls from customers and Health Care Professionals (HCP’s)
Making outbound calls to welcome new customers to the Home Delivery Service
Making outbound courtesy calls to customers to place repeat orders
Taking payments from customers for Prescriptions via inbound and outbound calls
Registering new customers to the home delivery service using our internal databases
Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
Reviewing and approving orders
Managing various mailboxes
Being a Subject Matter Expert in established field
Reporting from various internal databases

Fulltime

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

Customer Service Advisor

Join us at Barclays as a Customer Service Advisor and help make a real differenc...

Location

United Kingdom , Brighton

Salary:

26500.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Background in customer service, retail, hospitality, or any other role where you've supported customers
Passion for helping people
Empathy and dedication
Ability to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Ability to collaborate across multiple digital channels
Ability to enhance the bank's digital capabilities when current technology is identified as not yet ready to support
Ability to provide exceptional customer service
Ability to support collaboration of internal stakeholders including sales, operational, and risk management teams
Ability to support teams within the business operations function as needed, including risk management, compliance and collections
Ability to comply with all regulatory requirements and internal policies related to customer care

Job Responsibility

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaborate across multiple digital channels to personalise each interaction with a customer
Enhance the bank's digital capabilities when current technology is identified as not yet ready to support
Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care
Meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard
Likely to have responsibility for specific processes within a team

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Full training
Support of collaborative team
Opportunities to thrive
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms

Fulltime

Customer Service Advisor

Join us at Barclays as a Customer Service Advisor and help make a real differenc...

Location

United Kingdom , Cramlington

Salary:

26500.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Background in customer service, retail, hospitality, or any other role where you've supported customers
Passion for helping people
Empathy and dedication
Ability to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Ability to collaborate across multiple digital channels
Ability to enhance the bank's digital capabilities when current technology is identified as not yet ready to support
Ability to provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Ability to support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations
Ability to support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care

Job Responsibility

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care
Be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Full training
Support of our collaborative team
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
Hybrid working
Structured approach to hybrid working with fixed, ‘anchor’, onsite days

Fulltime

Online Customer Service Advisor

Online Customer Care Advisor- Temporary position for someone who is customer-foc...

Location

United Kingdom , London

Salary:

12.00 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a customer care or support role
Previous experience using Zen desk
Excellent verbal and written communication skills
Proven ability to problem-solve independently and efficiently
Strong organisational skills and attention to detail
Ability to remain calm and effective under pressure
A strong team player with a collaborative mindset
Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Job Responsibility

Be the first point of contact for customer enquiries
Respond to all customer queries within a four-hour window
Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
Resolve customer complaints with professionalism and empathy
Keep customers proactively updated throughout their journey
Log customer feedback that may impact other departments or processes
Communicate with customers across multiple channels: Email, Telephone, and LiveChat

What we offer

Equal opportunities employer
Reasonable adjustments available
Inclusive environment

Fulltime

Online Customer Service Advisor

Online Customer Care Advisor- Temporary role for someone who is customer-focused...

Location

United Kingdom , London

Salary:

12.00 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a customer care or support role
Previous experience using Zen desk
Excellent verbal and written communication skills
Proven ability to problem-solve independently and efficiently
Strong organisational skills and attention to detail
Ability to remain calm and effective under pressure
A strong team player with a collaborative mindset
Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Job Responsibility

Be the first point of contact for customer enquiries
Respond to all customer queries within a four-hour window
Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
Resolve customer complaints with professionalism and empathy
Keep customers proactively updated throughout their journey
Log customer feedback that may impact other departments or processes
Communicate with customers across multiple channels: Email, Telephone, and LiveChat

Fulltime

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Customer Care Advisor

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Customer Care Advisor

Customer Care Advisor

Customer Care Advisor

Customer Care Advisor

Partner Care Advisor

Customer Service Advisor

Customer Service Advisor

Online Customer Service Advisor

Online Customer Service Advisor

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