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Customer Care Advisor

United Kingdom · Job Posted May 20, 2026
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Job Description

Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We’re looking for a friendly and motivated Customer Care Advisor to join our vibrant, remote team. Reporting to the Customer Care Team Leader, you’ll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.

Job Responsibility

  • Provide fast, friendly, and effective support via phone, live chat, and email
  • Help customers throughout their journey—from product queries to post-purchase care
  • Collaborate with internal teams to provide timely resolutions
  • Monitor and report customer trends to improve our service
  • Take ownership of your personal development and contribute positively to the team
  • Maintain strong performance aligned with KPIs and company values

Requirements

  • Fluent in English (spoken and written)
  • Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
  • Clear, confident communicator with excellent written skills
  • Comfortable handling challenging conversations with empathy and professionalism
  • Familiar with tools like Outlook, Word, Excel, and web browsers
  • Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
  • Positive, energetic, and proactive with a “can-do” attitude
  • Thrive in a fast-paced environment and enjoy working as part of a supportive team

Nice to have

Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms

What we offer

  • Competitive salary and benefits package
  • Fully remote
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme
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