Customer Care Advisor

• Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns
• Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment
• Manage patient records, update databases, and assist with the organization of patient appointments and treatments
• Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps
• Work closely with the clinical and administrative teams to ensure all patient needs are met and appointments are efficiently scheduled

• Strong communication and interpersonal skills, with a passion for helping others
• Excellent problem-solving abilities to handle a variety of patient needs
• Strong administrative skills, including attention to detail and organizational abilities
• Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential)
• Ability to work under pressure and manage multiple tasks simultaneously
• A proactive attitude with a focus on continuous improvement

Experience in a customer-facing role, ideally within healthcare or optical services

• Excellent uncapped bonus structure
• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme