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Randstad Logo Randstad · Customer Service

Customer Care Advisor with German

Poland, Kraków Employment contract · Job Posted May 15, 2026
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Job Responsibility

  • comprehensive support for B2C and B2B premium customers from around the world – contact via phone, email, and chat
  • advising on service planning and selecting optimal solutions
  • assisting clients with issues related to: insurance, selecting additional options, and making service adjustments
  • handling enquiries and complaints e.g., refunds
  • building long-lasting relationships with customers

Requirements

  • fluency in English at a minimum B2/C1 level and proficiency in German at a C1 level
  • initial experience in customer service through various contact channels is welcome
  • familiarity with the Outlook suite and Excel
  • high level of personal etiquette and communication skills
  • openness to multiculturalism and strong customer focus
  • knowledge of the Amadeus system will be an additional asset

Nice to have

knowledge of the Amadeus system

What we offer

  • quarterly bonuses and a monthly commission based on performance
  • 13th salary
  • exceptional travel benefits including free or significantly discounted services on our client's network of connections
  • co-financing for courses and training
  • life insurance
  • private medical care
  • sports card
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