Customer Care Advisor - Fluent English Speaker, Allianz

Customer Care Advisor - Fluent English Speaker

Allianz

Location:
Egypt, Cairo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Job Responsibility:

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Requirements:

Medical background is a plus
Experience in a customer facing role is a must
Previous experience in Call Centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
High level of fluency in English is a must
Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends

Nice to have:

Medical background
Previous experience in Call Centre environment

What we offer:

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, health insurance
Open company culture, flexibility of working hours, giving you a hybrid working environment
Modern Offices

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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