Customer Care Administrator

• Respond and filter incoming communications
• Co-operate to Plan service activities with available system tools
• Ensure the shipment of the machines and the receiving to the customer and Co-operate to solve the shipment problems and support sellers and technicians
• First point of contact from customer side to manage Vaporiseurs - APD and Infusion
• Ensure the tracking history of the devices managed in the technical service
• Link customers to available technical specialists when needed
• Co-operate to keep the system database GSP/BOOST and JDE updated while following available guidelines / procedures and processes and prepare the required report
• Co - operate to execute processes where customer care is part of the target audience
• Ensure the complaint management
• Manage all EDI errors JDE/GSP/BOOST for field organization
• Co-operate with the local Service organization and supporting functions to support local objectives

• Proven experience in a customer service or front office role
• Outstanding communication and interpersonal skills
• Strong organizational abilities with keen attention to detail
• The ability to successfully implement solutions and resolve issues effectively
• Proficiency in using office software and equipment
• A positive attitude and the ability to work collaboratively within a team
• The ability to determine priorities and manage time effectively
• Good knowledge of English

Greek language knowledge