Customer Care Administrator

• Act as the first point of contact for customer queries and requests, ensuring they are logged, prioritised, and resolved or escalated as needed
• Maintain accurate project and customer records in job management systems, ensuring data is up-to-date and reliable
• Coordinate follow-ups with internal teams, suppliers, subcontractors, and site staff to ensure smooth project and operational workflows
• Assist with aftercare, maintenance bookings, and material delivery coordination
• Support the team by compiling data and preparing reports on customer inquiries, trends, and outcomes
• Provide general administrative support to the Customer Care team and escalate issues when required

• Strong organisational skills with the ability to prioritise tasks and follow through on actions
• Excellent written communication and confident stakeholder engagement skills
• Experienced with job management systems, preferably SIMPRO, with strong attention to data accuracy
• Detail-oriented, proactive, and able to work both independently and collaboratively
• Previous experience in customer service, administration, or operational support is highly valued

Experience or exposure to construction, manufacturing, or project-based environments is desirable

• Novated Leases: Maximise your salary and enjoy tax savings on vehicle expenses
• Family-Friendly Policies: Paid parental leave to support your family needs
• Travel Perks: Exclusive travel benefits, including discounted hotel rates
• Employee Wellbeing: Access to our Employee Assistance Program (EAP) for valuable support and resources
• Free Office Parking: Hassle-free commutes with free parking at our Laverton office
• Diverse Opportunities: Exposure to a wide range of roles and industry leaders in a market-leading company