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Hickory Logo Hickory · Customer Service

Customer Care Administrator

Australia, Laverton North, Melbourne · Job Posted March 01, 2026
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Job Description

As a Customer Care Administrator, you’ll play a key role in keeping our projects and clients running smoothly. Working closely with our Customer Care team, project coordinators, and site staff, you’ll manage customer inquiries, coordinate tasks, and maintain accurate project records across systems such as SIMPRO. You’ll build practical skills in customer service, project coordination, data management, and reporting while supporting the delivery of high-quality client experiences. This hands-on role calls for excellent organisation, strong follow-up discipline, and attention to detail to ensure every customer interaction and project task is handled efficiently and effectively.

Job Responsibility

  • Act as the first point of contact for customer queries and requests, ensuring they are logged, prioritised, and resolved or escalated as needed
  • Maintain accurate project and customer records in job management systems, ensuring data is up-to-date and reliable
  • Coordinate follow-ups with internal teams, suppliers, subcontractors, and site staff to ensure smooth project and operational workflows
  • Assist with aftercare, maintenance bookings, and material delivery coordination
  • Support the team by compiling data and preparing reports on customer inquiries, trends, and outcomes
  • Provide general administrative support to the Customer Care team and escalate issues when required

Requirements

  • Strong organisational skills with the ability to prioritise tasks and follow through on actions
  • Excellent written communication and confident stakeholder engagement skills
  • Experienced with job management systems, preferably SIMPRO, with strong attention to data accuracy
  • Detail-oriented, proactive, and able to work both independently and collaboratively
  • Previous experience in customer service, administration, or operational support is highly valued

Nice to have

Experience or exposure to construction, manufacturing, or project-based environments is desirable

What we offer

  • Novated Leases: Maximise your salary and enjoy tax savings on vehicle expenses
  • Family-Friendly Policies: Paid parental leave to support your family needs
  • Travel Perks: Exclusive travel benefits, including discounted hotel rates
  • Employee Wellbeing: Access to our Employee Assistance Program (EAP) for valuable support and resources
  • Free Office Parking: Hassle-free commutes with free parking at our Laverton office
  • Diverse Opportunities: Exposure to a wide range of roles and industry leaders in a market-leading company
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