Customer Care Account Representative Job at Victaulic (Easton)

Customer Care Account Representative

POSITION: CUSTOMER CARE ACCOUNT REPRESENTATIVE LOCATION: CUSTOMER CARE, COMMERCE...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Bachelor's Degree a plus
Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project
Experience and understanding of Visual Basic language a plus
Minimum three years of customer service
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Project management skills a plus
Must be goal oriented, reliable, self-motivated and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime

Job Responsibility

Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required
Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required
Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Prevent and /or resolve any billing disputes ensuring improved efficiencies
Adhere to all company policies, procedures and best practices of all order cycle activities
Maintain current documentation and files as per established procedures and policies

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Support Representative

We are looking for the kind of person who gets energized by helping others and s...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical acumen
2 years experience in contact center

Job Responsibility

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements
Keep records sharp and accurate by updating tickets, account details, and communication logs with care
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience
Consistently meet or exceed performance goals that help us deliver best-in-class support
Jump in to support teammates when needed — we grow stronger together

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Clinic Patient Representative Senior - Eye Care

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Longview

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Fulltime

Sales Representative

Based in the South East you will be experienced at networking through the challe...

Location

United Kingdom

Salary:

Not provided

Wallace Hind

Expiration Date

Until further notice

Requirements

Proven track record of selling to the NHS
Understanding of both frameworks and the challenge of identifying key stakeholders involved in the buying process
Experience of ideally a capital equipment or medical device-based products
Knowledge of multiple NHS stakeholders, for example critical care, theatres, consultants, Key Opinion Leaders, specialist nursing, procurement, and finance
A methodical approach and able to create own structure, with a long-term strategic mindset
Evidence of running your own diary with territory planning and customer management

Job Responsibility

80% account development, 20% business development – via a combination of telephone, digital and face to face methods
Promote and differentiate our company through the total value proposition offered, demonstrated via presentations hospital trials, training, and education
Working in acute and sub acute hospital departments and other key hospital settings, in close association with consultants, clinicians, and nursing staff
Develop key relationships with KOLs, to highlight us as their partner of choice
Become a Trusted Advisor, both to customers and prospects
Spending 5 days per week out in the field, to include attending exhibitions, workshops & educational meetings
Occasionally working evenings to cover clinical users on night shift (circa 1-2 times per months), as well as providing on-site cover over the occasional weekend

What we offer

1ST YEAR OTE: £25,000 – 35,000 (commission from end of month one)
£10,000 New Business Bonus (Uncapped)
£600 Per Month Car Allowance
Fuel Card
£10 Daily Allowance
24 days Annual Holiday (plus Statutory Days)
Company Pension (Company Contributes 8%)
Private Healthcare

Fulltime

Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Accountability
Communication
Customer Focus
Organization
Time Management
Ability to read and interpret written or verbal documents and instructions
Ability to speak effectively to patients, employees and/or stakeholders
Must be able to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients
Inputs incoming payments and other data into system
Notifies the Medical Assistant that the patient has arrived

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

Technical Service Advisor

The Technical Service Advisor role at Hewlett Packard Enterprise involves except...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
experience and desire to work on automation
amiable communication, interpersonal and social skills
bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
upper intermediate level of English
8+ years experience in designing, implementing, and solving technical problems of Datacenter or IP/MPLS networks
high exposure to network operations environment

Job Responsibility

Represent Juniper customer service to the customer and act as a representative of the customer back to Juniper
act as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team
track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support, and advanced options including credits and training credits
support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring required expertise together to address critical issues
coordinate and oversee all customer service delivery into the account
conduct periodic reviews with customers to review Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
deliver proactive consulting services such as technical analysis and recommendations (impact assessment, health check analysis, software upgrade analysis, config review, etc.)

What we offer

Health and wellbeing benefits for physical, financial and emotional wellbeing
programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Customer Care Account Representative

Victaulic

Location:
United States , Easton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 14, 2026

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Customer Care Account Representative

Victaulic

Location:United States , Easton

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
January 14, 2026