CrawlJobs Logo

Customer Business Manager

unilever.com Logo

Unilever

Location Icon

Location:
Australia , North Rocks

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Business Manager is a pivotal Customer role in the Growth Channels team and the Personal Care, Beauty & Wellbeing and Health & Wellness Groups. Externally facing, the role will manage the above-mentioned categories at Aldi and Costco, focusing on both the operational execution of sales strategies and the development of strategic customer relationships. The role is designed to enhance Unilever’s customer management, acting as a critical bridge, ensuring that strategic plans are translated into actionable operational initiatives, driving both short-term performance and long-term growth. This role will require a dynamic individual who can balance the operational focus and strategic vision. They will play a crucial role in driving the customer agenda, fostering team development, and leading Unilever towards successful partnerships and market growth.

Job Responsibility:

  • Develop a comprehensive understanding of the Customer’s strategic agenda and align Unilever’s plans accordingly
  • Full ownership of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Customer Strategy, developing and delivering the plan internally & externally
  • Contribute to the creation of 3-year strategic customer plans, integrating insights from CSP and Sales Director
  • Delivery of Turnover, Customer Profitability and TTS budgets of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Businesses
  • Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stakeholders (e.g. CSP & Marketing)
  • Drive joint business planning and negotiations, ensuring that plans are robust, achievable, and mutually beneficial
  • Building (with CSP team), executing and delivering an optimal promotional plan for the Personal Care, Beauty & Wellbeing and Health & Wellness categories in Aldi and Costco
  • Owning the straights budget to craft a share winning plan and overseeing the development and execution of in-store activation events in Aldi and Costco
  • Lead range and merchandising reviews to deliver desired range and space outcomes, working in collaboration with the CSP and Marketing teams
  • Ownership of the short-term volume and spend forecast aligned to S&OP process for the Personal Care, Beauty & Wellbeing and Health & Wellness categories
  • Lead initiatives for category growth, in-store performance, and adoption of future technologies
  • Play a leadership role within the Growth Channels team, fostering a culture of high performance
  • Day to day administration and management of Aldi and Costco Accounts e.g. sending promotional agreements, claims matching, straights allocations etc
  • Deliver regular reports on customer category performance using multiple data sources available to analysis performance and identify any risks/opportunities
  • Work closely with internal teams (Marketing, Supply Chain, Finance) to ensure cohesive strategy and execution
  • Drive continuous improvement in processes and strategies based on market trends and customer feedback
  • Become an active member of the Unilever Global Costco Community, collaborating to bring learnings to our market and sharing progress with the team

Requirements:

  • 5 years+ experience in FMCG Account Management
  • Experience in Customer Marketing/Trade Category Management and Account Management / Field Sales
  • Experience from working in eCommerce, Digital or Commercial roles
  • Deep understanding of the digital commerce eco-system and levers available
What we offer:
  • Amazing discounts on external company products
  • Attractive employee referral reward program

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Unilever - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Business Manager

Business Manager

We are looking for a Business Manager position to join our growing team! Reporti...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years business management, customer success or account management experience
  • Bachelor's Degree or equivalent work experience
  • Experience in working with complex, Fortune 500, multi-divisional, international customer
  • Comfortable presenting, consulting, and advising at C-level and other executives
  • Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
  • Highly skilled developing powerpoints and managing data in excel
  • Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
  • Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
  • Strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
  • Effective and confident decision making based on business and financial principles
Job Responsibility
Job Responsibility
  • Lead the planning and implementation of major projects – including those in Business Operations, Enterprise Sales, Wholesale Sales, Customer Experience, Product Management and Carrier Relations
  • Efficiently manage multiple projects of varying sizes
  • Facilitate the definition of project goals, tasks, and resource requirements
  • resolve or assist in the resolution of conflicts within and between projects
  • Develop detailed project plans/methods to monitor and track progress
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Create and maintain comprehensive project documentation
  • Provide weekly reports on activities and project status
  • Build long-term, value-based relationships with decisionmakers and influencers to understand the business landscape and business trends
What we offer
What we offer
  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits
  • Fulltime
Read More
Arrow Right

Account Manager / Business Development Manager

Account Manager / Business Development Manager role for a growing FMCG business....
Location
Location
United Kingdom , Crowborough
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of account management or sales experience in a B2B role
  • Experience selling a diverse product portfolio
  • Desirable - a background within food / packaging or FMCG
  • Proven track record of growing existing accounts and achieving KPIs
  • Familiarity with structured sales processes and proposal development
  • Experience with CRM systems for opportunity management and account oversight
  • Strong communication skills - phone, emails and face to face
  • Ability to build lasting relationships with procurement and contract managers
  • Comprehensive understanding of product information to guide customers effectively
  • Excellent sales skills: rapport building, questioning, objection handling, and closing
Job Responsibility
Job Responsibility
  • Manage incoming sales calls, orders and enquires from existing clients
  • Execute the sales process efficiently and professionally to existing clients and grow accounts by introducing new product ranges to expand sales
  • Managing a portfolio of existing clients and action quarterly calls and half year reviews and an annual site visit to build relationships and ensure the best possible service
  • Managing new business calls and identify possible new clients to grow business portfolio
  • Set and manage client expectations regarding product availability, costs, and timelines
  • Liaise with suppliers and team members to resolve queries
  • Offer tailored solutions that meet customer requirements in terms of application and budget
  • Assist with technical enquiries under the guidance of the Managing Director
  • Understand and implement our pricing policy accurately and consistently
What we offer
What we offer
  • 20 days holiday + BH
  • Christmas Close
  • Parking
  • Pension
  • Company Socials events
  • Sick Pay
  • Career development opportunities
  • Bonus
  • Fulltime
Read More
Arrow Right

Business Escalation Manager

The Business Escalation Manager is a key role within Aruba’s Global Service Orga...
Location
Location
United States
Salary
Salary:
89400.00 - 206500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business Information Systems, Business Administration, Finance, Engineering or related fields
  • 5+ Years of experience in customer/business escalations, engineering/premium support or related service delivery roles
  • Program/Project Management of critical/class issue management in a cross-functional and highly charged business and technical environment
  • Excellent understanding of Long Term Planning and Revenue Recognition initiatives/processes
  • Excellent ability to engage with various teams (Sales, R&D, Field, Partner, 3rd Party etc.,) and Customer Executives directly to facilitate both technical and business long term solutions
  • Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary
  • Must support and promote a whatever-it-takes, customer-first culture during issue resolution while ensure HPE Aruba business goals are met
  • Must have outstanding communication skills both verbal and written that will be used in dealing directly with key customers, stakeholders and other 3rd parties and all levels of HPE Aruba executive staff
  • Ability to work in a highly charged, fast paced and challenging environment and still maintain an effective balance of customer advocacy with Aruba’s business goals
Job Responsibility
Job Responsibility
  • Assess financial risk/reward against customer satisfaction and business continuation with HPE Aruba Business Goals (ROI) for Critical Account Management engagement
  • Work with Sales and Account Teams on other alternatives when an ROI doesn’t support Critical Account engagement
  • Build reports, and presentations etc., of extremely high quality that reflect KPI’s for our Critical Account Programs and reflect status of any active customers in these programs
  • Analyze and make key changes when measures and progress trends below goals and objectives aren’t being met for the Customer Engagement Team
  • Guide Critical Account Manager’s in the generation of Get-Well plans and active management of Critical Accounts for the best ROI
  • Drive Up-Sell opportunities if warranted as part of an escalation prevention strategy
  • Take on the management of a Critical Account Management in situations where Business Risk presents the highest impact to HPE Aruba Business goals
  • Provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership
  • Identify systemic and pervasive issues related to products, processes, services and sales and drive closed loop corrective actions to prevent reoccurrences
  • Adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Business Development Manager

Our client is expanding rapidly across the North West, North East, Yorkshire, an...
Location
Location
United Kingdom , Burntwood
Salary
Salary:
40000.00 - 50000.00 GBP / Year
hederahiring.com Logo
Hedera Hiring Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and networking skills
  • Experience in customer relationship management or coordination
  • Ability to lead meetings and contribute meaningfully to discussions
  • Proven time management and leadership abilities
  • Commitment to upholding company values and contributing to the client's success
Job Responsibility
Job Responsibility
  • Maintain high levels of customer satisfaction and service standards
  • Build and sustain long-term relationships with existing and new customers
  • Facilitate and lead face-to-face meetings with clients
  • Manage the process of onboarding new customers and generating leads
  • Collaborate closely with pre and post-contract teams to support business operations
  • Track and manage customer performance metrics to ensure optimal outcomes
What we offer
What we offer
  • Be part of a rapidly growing company in the utilities sector
  • Lead and impact key relationships while contributing to the company’s expansion in multiple regions
  • Competitive salary and the opportunity to grow within the business
Read More
Arrow Right

Custom Service Manager

Leads customer engagement to ensure that it meets all scope, time, budget and qu...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university degree
  • 5+ years in project management or similar roles/businesses
  • Strong understanding of company services' operational policies, processes, and methodologies in project management
  • Ability to speak with depth and expertise on project management methods
  • Active participation in the company's PM Professions community
  • On the PMP certification path (preferred)
  • Financial management (P&L ownership, forecasting, budgeting)
  • Client relationship management at mid-to-upper levels
  • Business development and opportunity qualification
  • Team leadership, mentoring, and performance management
Job Responsibility
Job Responsibility
  • Manage customer project delivery across large or moderately complex engagements at local or sub-regional level
  • Handle projects with medium/high risk and medium complexity legal and commercial issues
  • Own project financials including P&L
  • ensure budgets are met or exceeded
  • Provide reliable financial forecasts to management
  • Drive business development by identifying and developing new opportunities within current projects
  • Support qualification and opportunity assessment for large/moderately complex deals
  • act as opportunity manager for medium/high risk opportunities
  • Build and manage client relationships, engaging mid to upper-level stakeholders
  • Represent the organization externally with customers and clients
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
highspot.com Logo
Highspot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
  • Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
  • Strong collaboration skills to influence and gain alignment across internal and external stakeholders
  • Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
  • Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
  • Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
  • Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
  • Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
  • Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
  • A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.
Job Responsibility
Job Responsibility
  • Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
  • Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
  • Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
  • Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
  • Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
  • Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
  • in the event of key customer stakeholder turnover, you seek and build replacement relationships.
  • Collaborate with your Account Management partners on account strategy and execution.
  • Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
  • Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey
  • Fulltime
Read More
Arrow Right

Business Development Manager

Our Bradford client is looking to recruit an experienced Business development Ma...
Location
Location
United Kingdom , Bradford
Salary
Salary:
45000.00 - 55000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within a Business Development role
  • Excellence customer service and Relationship building
  • Strategic thinking
  • Industry knowledge- General Manufacturing or Engineering
  • Good understanding of different industrial sectors, key machinery providers and blue chip companies
  • Collaborative, enthusiastic and friendly personality
Job Responsibility
Job Responsibility
  • Support the growth of the business in line with agreed plans and targets
  • Research and explore new markets, that you and / or the business identifies
  • Develop and build relationships with both new and existing customers
  • Key account management - Ongoing communication and support with ongoing and potential key accounts
  • Help drive service excellence through the business
  • Liaise with engineering teams with customer technical specifications so the correct solutions can be made
  • Onsite meetings and visits with clients
  • Proactively manage UK wide customer visits, which may incorporate site inspections by other teams
  • Discuss and advise with customers all information relating to types, functions, features and benefits of all process equipment
  • Present information internally about customer trends when required and contribute to marketing activity and development plans
What we offer
What we offer
  • Free Parking
  • pension scheme
  • Access to pool car, laptop, phone & apparel
  • Bonus Scheme
  • Company Events
  • 31 days including bank holidays
  • Christmas closure
  • Employers long service holidays scheme
  • Fulltime
Read More
Arrow Right