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Unilever Logo Unilever · Sales

Customer Business Manager

Australia, North Rocks · Job Posted May 15, 2026
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Job Description

The Customer Business Manager is a pivotal Customer role in the Growth Channels team and the Personal Care, Beauty & Wellbeing and Health & Wellness Groups. Externally facing, the role will manage the above-mentioned categories at Aldi and Costco, focusing on both the operational execution of sales strategies and the development of strategic customer relationships. The role is designed to enhance Unilever’s customer management, acting as a critical bridge, ensuring that strategic plans are translated into actionable operational initiatives, driving both short-term performance and long-term growth. This role will require a dynamic individual who can balance the operational focus and strategic vision. They will play a crucial role in driving the customer agenda, fostering team development, and leading Unilever towards successful partnerships and market growth.

Job Responsibility

  • Develop a comprehensive understanding of the Customer’s strategic agenda and align Unilever’s plans accordingly
  • Full ownership of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Customer Strategy, developing and delivering the plan internally & externally
  • Contribute to the creation of 3-year strategic customer plans, integrating insights from CSP and Sales Director
  • Delivery of Turnover, Customer Profitability and TTS budgets of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Businesses
  • Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stakeholders (e.g. CSP & Marketing)
  • Drive joint business planning and negotiations, ensuring that plans are robust, achievable, and mutually beneficial
  • Building (with CSP team), executing and delivering an optimal promotional plan for the Personal Care, Beauty & Wellbeing and Health & Wellness categories in Aldi and Costco
  • Owning the straights budget to craft a share winning plan and overseeing the development and execution of in-store activation events in Aldi and Costco
  • Lead range and merchandising reviews to deliver desired range and space outcomes, working in collaboration with the CSP and Marketing teams
  • Ownership of the short-term volume and spend forecast aligned to S&OP process for the Personal Care, Beauty & Wellbeing and Health & Wellness categories
  • Lead initiatives for category growth, in-store performance, and adoption of future technologies
  • Play a leadership role within the Growth Channels team, fostering a culture of high performance
  • Day to day administration and management of Aldi and Costco Accounts e.g. sending promotional agreements, claims matching, straights allocations etc
  • Deliver regular reports on customer category performance using multiple data sources available to analysis performance and identify any risks/opportunities
  • Work closely with internal teams (Marketing, Supply Chain, Finance) to ensure cohesive strategy and execution
  • Drive continuous improvement in processes and strategies based on market trends and customer feedback
  • Become an active member of the Unilever Global Costco Community, collaborating to bring learnings to our market and sharing progress with the team

Requirements

  • 5 years+ experience in FMCG Account Management
  • Experience in Customer Marketing/Trade Category Management and Account Management / Field Sales
  • Experience from working in eCommerce, Digital or Commercial roles
  • Deep understanding of the digital commerce eco-system and levers available

What we offer

  • Amazing discounts on external company products
  • Attractive employee referral reward program
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