Customer Business Manager II Job at Acosta Group (Asheville)

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

OpsRamp Business Strategy & Operations Manager II

Defines, manages, and evaluates business plans and processes to ensure they are ...

Location

United States , San Jose

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years total experience in strategy, planning, operations, finance, or related functional area
Advanced university degree required (e.g., MBA) or demonstrable equivalent experience
Extensive knowledge of research methodology for the most challenging business issues
Excellent analytical thinking, technical analysis, and data manipulation skills
Ability to leverage new analytical techniques to develop creative approaches and insights
Extensive understanding of customer lifecycle & GTM
Superior business acumen and technical knowledge within area of responsibility
Excellent verbal and written communication skills, including negotiation and influence skills
Excellent project management skills, including leading large, cross-functional initiatives that impact the organization
Strong relationship management skills, including partnering and consulting

Job Responsibility

Develops recommendation from complex data and business analyses and formulates them into business processes
Operationalize and create new processes to embed OpsRamp into HPE products
Establishes the metrics required to measure performance and outcome
Manages activities & programs cross functionally and achieve results
Influence and work with cross-functional teams across the entire span of business planning activities
Drives all aspects of priority projects and makes final team decisions
Develops and drives comprehensive plans, with timelines and results
Ability to hold oneself and others accountable for actions and results

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Build great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Account Manager II

As an Account Manager II, you will partner closely with Mixpanel's customers acr...

Location

United Kingdom , London

Salary:

Not provided

Mixpanel

Expiration Date

Until further notice

Requirements

3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager
Experience managing a book of business in the $1M-$2.5M range
Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise
Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player
Adaptability — you understand that change is constant, and you embrace it
Agility and resilience — you move quickly and encourage continued improvement
Strong work ethic, desire to learn, and a drive to excel
Curiosity for the product analytics space

Job Responsibility

Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy
Keep customers informed of new product releases, relevant betas, and upcoming features
Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal
Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market

What we offer

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

Manager II, Account Executive

As an Account Executive Manager, you will apply your subject matter knowledge to...

Location

United States

Salary:

210500.00 - 495000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s Degree preferred, or equivalent experience
Engineering or technology education, advanced degree or MBA desired
Typically 10+ years account management experience
Prior direct people manager experience required
Experience leading global teams preferred
Experience in IT industry
Experience as IT leader and/or working with customers a plus
Experience in vertical industry a plus in Energy, Manufacturing, Aerospace and Healthcare
P&L and risk management skills and experience preferred
Demonstrated sales and management success

Job Responsibility

Leads direct and matrix team to growth across the HPE Portfolio
Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions
Proactively builds and executes a plan to drive growth and profitability across HPE's portfolio
Actively engages with the customer to identify opportunities
Knowingly invests in maintaining and developing a professional relationship network within the C-level customers and partners
Develops and maintains a comprehensive view of the partner landscape in the account
Develops a clear understanding of the customer's innovation agenda and anticipated implementation plan
Constantly develops and updates expertise in IT technology
Acts as people manager for direct reporting team members
Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...

Location

United States , Orlando

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High school diploma or GED
Three (3) to five (5) years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Strong computer skills
Strong negotiation skills
Basic product knowledge
Reliability, organization, and attention to detail required

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

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Customer Business Manager II

Job Description

Requirements

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