Customer booking specialist

• Inbound calls
• Processing customer requests and data via email or calls
• Respond and take care of customer problems and inquiries
• Act as liaison between customer and sales
• Update bookings when necessary and notify all affected parties of changes
• Coordinate with terminal operations to assure efficient and effective handling of shipments
• Assist clients and transfer to the right department accordingly

• Based in or around Vancouver
• Forwarding/shipping, transportation experience is a must
• Strong interpersonal and communication skills
• Ability to multi-task time sensitive issues
• Ability to work in a fast-paced environment
• Well organized, ability to handle stress & meet tight deadlines
• Knowledge of the Office suite, ease to understand customer oriented software's
• Sales Force /CRM an asset

Sales Force /CRM experience

• Competitive salary
• Work with a global company that values growth for its members
• Stable weekday schedule of 37.5 hours per week from 8h30 to 17h00
• Easy access by car or public transit
• Comfortable work environment