Customer Assistant Job at John Lewis & Partners (Leeds)

Job Description

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

Job Responsibility

Delivering engaging and inspirational customer service at every stage of the customer journey
Using product knowledge and sales training to drive sales and increase profits for the Partnership
Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have
Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Identifying areas of improvement and implementing solutions
Helping to protect our profits by supporting with accurate stock counts

Requirements

Basic IT literacy
Strong communication skills

Nice to have

Experience of working in a customer facing role
Merchandising and product displays experience

What we offer

Leisure learning (up to £200 towards certain tutored courses)
25% off at John Lewis and 20% at Waitrose (Partner discount after 90-day Earning Membership period)
Clubs & Societies
Holiday & Leave (generous holiday provision)
Pension & Life Assurance
Exclusive Partnership hotels
Night Premium at £3.75 per hour for work between 22:00-06:00

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Customer Assistant

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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