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Customer Assistant

United Kingdom, Blackburn Employment contract 12.71 GBP / Hour · Job Posted June 29, 2026
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Job Description

Join us as a Customer Assistant in our Blackburn Club offering a 16-hour contract, working 4-hour evening shifts from Thursday to Sunday, between 5:30 PM and 10:00 PM.

Job Responsibility

  • Build rapport and relationships with Customers
  • Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
  • Support with other duties as requested by the line manager
  • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
  • online, in club and live

Requirements

  • Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
  • Outstanding communication skills that can be adapted to different situations when necessary
  • Experience of handling cash and basic numeracy knowledge
  • You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
  • Applicants must be 18+

What we offer

  • Help@Hand – a physical and mental wellbeing app
  • Thrive App – for your mental wellbeing
  • Buzz Brights Apprenticeships
  • Buzz Brilliance Awards – Employee Recognition Scheme
  • Buzz Learning, our digital learning platform
  • In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
  • Access to Trained Mental Health Advocates
  • 4 weeks Annual Leave plus Public Holidays
  • Buy Holidays Salary Sacrifice Scheme
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Refer a Friend Scheme
  • Life Assurance
  • Pension Scheme

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