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As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Job Responsibility:
Delivering engaging and inspirational customer service at every stage of the customer journey
Using your product knowledge and sales training to drive sales and increase profits for the Partnership
Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have
Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Identifying areas of improvement and implementing solutions
Helping to protect our profits by supporting with accurate stock counts
Requirements:
Basic IT literacy
Strong communication skills
Nice to have:
Experience of working in a customer facing role is welcomed but not essential