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Customer Assistant - Operations

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Marks and Spencer

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Location:
United Kingdom , Bristol

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.60 - 13.41 GBP / Hour
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Job Description:

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

Job Responsibility:

  • Accept deliveries, unpack goods, and prepare crates to ensure shop floor is always fully stocked
  • Use in-store systems and tools to track deliveries, manage stock
  • Work closely with colleagues to ensure a smooth operation
  • Deliver a great shopping experience for customers
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels
  • Serve customers efficiently on the shop floor and at service points
  • Share customer and colleague feedback
  • Share knowledge and experience with colleagues
  • Own their own learning & development
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend products and services
  • Proactively engage with customers to understand their needs
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Requirements:

  • Must be 18 years of age or older
  • Hardworking
  • Take pride in ensuring products are delivered, organised, and ready
  • Digitally confident
  • Team player
  • Flexibility
  • Good level of digital capability and use of digital tools and applications
  • Good level of product knowledge and services across the store
  • Comprehensive knowledge of customer shopping channels
  • Up to date knowledge of the commercial operation and brilliant basics
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
What we offer:
  • Wellbeing hub including a free virtual GP service
  • Colleague discount
  • Time off
  • Life assurance
  • Workplace savings
  • Cycle to work scheme
  • Smart tech scheme
  • Family friendly policy
  • Flexible working (part-time, 4-day compressed week, job share)
  • Mentorship through buddy system
  • Access to Colleague Networks (LGBTQ+, Cancer, Family & Carers, Culture and Heritage, Gender Equality, Menopause, Forces Community, Health and Wellbeing)

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 23, 2026

Employment Type:
Parttime
Work Type:
On-site work
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