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Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience. Being a team player is crucial. You’ll contribute to a positive, high-energy environment. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
Job Responsibility:
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
Build expert product knowledge to sell and recommend our products and services
Utilise all digital tools and communication channels to deliver for the customer every time
Requirements:
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
What we offer:
Mentorship through our buddy system
Flexible working (part-time working, a 4-day compressed week, or job share)
Wellbeing hub (including a free virtual GP service)
Colleague discount
Time off
Life assurance
Workplace savings
Cycle to work scheme
Smart tech scheme
Family friendly policy
Colleague Networks (Cancer, Health and Wellbeing, Gender Equality, LGBTQ+, Menopause, Forces Community, Culture and Heritage, Family & Carers)