Customer Assistance Coordinator Job at Allianz (Croydon)

Customer Service & Sales Coordinator

Customer Service & Sales Coordinator role in a vibrant, fast-paced environment, ...

Location

United Kingdom , Burgess Hill

Salary:

15.00 - 16.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A genuine passion for delivering top-notch service
Previous experience in a customer-facing role
Excellent communication skills, both written and verbal
A proactive, problem-solving mindset
Team spirit and adaptability in a fast-moving environment

Job Responsibility

Enter and manage customer orders from initial request to final delivery
Coordinate with production, purchasing, and planning teams to ensure timely fulfilment
Track order status and provide updates to customers and internal stakeholders
Act as the primary point of contact for customer inquiries via phone, email, and chat
Provide accurate information on products, services, and delivery timelines
Resolve issues and complaints with professionalism and urgency
Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
Assist in scheduling efficient production runs and shipping logistics
Maintain accurate records of stock movements and job processes using ERP systems
Maintain detailed records of customer interactions, orders, and service issues

What we offer

Potential to extend temporary contract
Friendly and supportive team
Inclusive environment
Reasonable adjustments supported

Fulltime

Customer Service Coordinator

Do you have outstanding customer service skills and excellent attention to detai...

Location

United Kingdom , Exeter

Salary:

27000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous customer service experience
Excellent verbal and written communication skills
Motivated to succeed and hardworking
PC literate including Microsoft Office Suite
Familiar with a manufacturing environment beneficial but not essential
Able to prioritise and organise workload to meet tight deadlines
The ability to work under pressure in a fast paced environment
Attention to detail
Great sense of humour

Job Responsibility

Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as required
Maintain customer stock levels
Progress any late deliveries and provide updates to the customer
Attend daily planning/update meetings with the Customer Service team
Coordinate the introduction of any new products through the relevant departments
Raise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliers
Check all supplier order acknowledgments and amend relevant parts of the system if required
Generate daily customer sales invoices ensuring processing adheres to the specific customer requirements
Manage both incoming and outgoing post
Assist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance team

What we offer

25 days holiday plus 8 Bank Holidays
free parking
Xmas shutdown
welcoming friendly environment
personal development opportunities

Fulltime

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator acts as the liaison between Customer Care,...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.A. / B.S. Degree in related field, preferred or equivalent experience
Minimum three years of Customer Service and / or Victaulic product knowledge
Manufacturing or Operations experience a plus
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Project management and analytical skills preferred
Excellent oral and written communication skills
Extraordinary attention to detail with strong organizational skills
Proficient in Qlik View/ Qlik Cloud Applications
Must display leadership and collaboration skills and be an effective advocate of process improvement
Is patient, professional, and courteous when faced with an adverse situation

Job Responsibility

Act as the liaison between Customer Care, Manufacturing and Supply Chain
Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems
Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders
Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members
Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain
Proactively manage dating, shipping warehouse, and product substitutions for customer orders
Maintain communication to Customer Care team members and Management regarding any changes in expedited dates
Conduct or support training activities for Customer Care
Uphold a positive attitude and enthusiastic demeanor
Ensure customer satisfaction and company profitability by adhering to policies and procedures

Fulltime

Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator acts as the liaison between Customer Care,...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.A. / B.S. Degree in related field, preferred or equivalent experience
Minimum three years of Customer Service and / or Victaulic product knowledge
Manufacturing or Operations experience a plus
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Project management and analytical skills preferred
Excellent oral and written communication skills
Extraordinary attention to detail with strong organizational skills
Proficient in Qlik View/ Qlik Cloud Applications
Must display leadership and collaboration skills and be an effective advocate of process improvement
Is patient, professional, and courteous when faced with an adverse situation

Job Responsibility

Act as the liaison between Customer Care, Manufacturing and Supply Chain
Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members
Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified
Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements
Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain
Maintain close communications with Customer Care regarding disposition of order requirements
Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests
Responsible for maintaining communication to Customer Care team members and Management regarding any changes in expedited dates and or COM dates
Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager
Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service

Fulltime

Customer Service Coordinator

Join Our clients team as their Customer Service Coordinator! Based in Wimbledon....

Location

United Kingdom , Wimbledon

Salary:

25000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven office experience, preferably in a sales or administrative role
Strong computer skills, including proficiency in Microsoft Office Suite
Excellent organisational skills with attention to detail
Good phone etiquette and communication skills
Experience with data entry tasks is essential
Ability to work collaboratively within a team environment
A proactive approach to problem-solving
Strong team player skills

Job Responsibility

Assist with daily administrative tasks to support the sales team
Creating jobsheets, sending invoices and filing jobsheets away
Manage customer inquiries via phone and email with professionalism
Maintain accurate records of sales activities and customer interactions
Assist with managing our inventory management software
Utilise Microsoft Office and Google Workspace for documentation and reporting
Support data entry tasks to ensure up-to-date information management
Collaborate with team members to streamline office processes
Send booking confirmations and assist with the directors office admin
Assist in preparing sales presentations and proposals

What we offer

great benefits

Fulltime

Hybrid Customer Service Coordinator

As a Customer Service Coordinator, you will be the first point of contact for pr...

Location

United Kingdom , Guildford

Salary:

27000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

2-3 years in customer service or sales support roles
Excellent communication and interpersonal skills
Strong organisational and planning abilities
Proficiency with Microsoft Dynamics and general office software
A positive, results-driven mindset

Job Responsibility

Handle incoming new enquiry calls and general office calls, allocating as needed
Respond to new email enquiries promptly and professionally
Guide potential clients through our free identification service
Provide tailored advice to residential clients to secure survey sales
Follow up on survey proposals to convert them into confirmed instructions
Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments
Draft standard residential management plans to support Consultants
Assist the Sales and Marketing Manager with research, data collection, and other tasks

What we offer

31 days annual leave (including public holidays)
Enhanced Sick Pay
Life Assurance
Profit Share Scheme
Hybrid working (minimum 3 days in office after probation and training)

Fulltime

Customer Service Coordinator

Are you passionate about providing exceptional customer service? Do you thrive i...

Location

United Kingdom , Burgess Hill

Salary:

13.00 - 13.75 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong communication and interpersonal skills
Attention to detail and the ability to process orders accurately
A proactive approach to problem-solving and client engagement
Experience in customer service administration
A team player mentality with the ability to collaborate effectively across departments
Proficiency in using customer service software and tools

Job Responsibility

Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience

What we offer

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Fulltime

Customer Assistance Coordinator

Allianz

Location:
United Kingdom , Croydon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 26, 2025

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Customer Assistance Coordinator

Allianz

Location:United Kingdom , Croydon

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Croydon

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
April 26, 2025