Customer Assistance Coordinator, Allianz

Allianz

Location:
United Kingdom, Croydon

Category:
Customer Service

Contract Type:
Not provided

Salary:

27013.60 GBP / Year

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Job Description:

As a Customer Assistance Co-Ordinator within our Medical department, you'll be on the front line of delivering compassionate, efficient, and professional support to customers in need of medical assistance. Working as part of a 24/7 team, you’ll help ensure every customer receives timely and empathetic support, in line with our commitment to service excellence.

Job Responsibility:

Handle inbound and outbound calls in a friendly, helpful, and professional manner
Deliver proactive and timely solutions for customers in medical situations
Manage all aspects of assistance cases to ensure high-quality service delivery
Complete middle office tasks efficiently and in order of priority
Maintain clear, effective communication with both customers and internal teams
Stay up to date on product knowledge and contribute to regular team discussions
Actively engage in training, coaching sessions, and team meetings
Follow all processes and procedures, including complaint handling and FCA guidelines

Requirements:

Strong communication and empathy skills
Calm and professional approach in high-pressure situations
Organised, detail-oriented, and able to multitask effectively
Proactive mindset with a focus on delivering excellent customer outcomes
Able to work a variety of shifts including weekends and nights
Comfortable working independently in a hybrid environment

Nice to have:

Experience in a customer service or assistance role
Understanding of FCA complaint handling processes
Familiarity with medical or emergency support services

What we offer:

Pension Scheme – 4% employer & 4% employee contributions (+2.5% matching after 1 year)
Private Medical Cover
Life Assurance – 4x your annual salary
Flu Vaccinations & Eye Care Vouchers
Free Roadside Assistance – after 6 months
Discounted Travel Insurance
Season Ticket Loan – interest-free after probation
3 Paid Volunteering Days Per Year
Discounts on Allianz products and partner retailers
Comprehensive Employee Assistance Programme – 24/7 support
Recognition & Rewards for high performance and long service

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Assistance Coordinator