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Office Angels Logo Office Angels · Customer Service

Customer and Sales Support Executive

United Kingdom, Bristol Employment contract 27500.00 GBP / Year · Job Posted June 09, 2026
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Job Description

As a Junior Customer & Sales Support Executive, you will play a key role in delivering excellent customer service while supporting the wider sales function. This is a varied position where you'll be responsible for handling customer enquiries, processing orders, and building strong client relationships. You'll work closely with internal teams including sales, operations, and logistics to ensure a smooth customer journey from order through to delivery.

Job Responsibility

  • Provide professional and timely support to customers via phone, email, and internal systems
  • Build and maintain strong, positive relationships with customers
  • Handle enquiries, complaints, and requests, resolving issues efficiently
  • Process customer orders accurately using internal systems
  • Support the sales team with bespoke and customer-specific orders
  • Ensure all service level agreements (SLAs) and deadlines are met
  • Maintain accurate and up-to-date customer records
  • Liaise with internal teams to ensure smooth order processing and delivery
  • Log all customer interactions clearly within CRM systems
  • Identify process improvements and contribute to continuous improvement
  • Work collaboratively across teams to support business goals

Requirements

  • Previous experience in a customer service or office-based role
  • Strong attention to detail and organisational skills
  • Confident communicator with excellent interpersonal skills
  • Able to manage multiple tasks and prioritise effectively
  • Comfortable working independently and as part of a team
  • Proactive, solutions-focused, and customer-focused mindset
  • Adaptable and thrives in a fast-paced environment

What we offer

  • Free onsite parking
  • Excellent career development opportunities within a growing, international business
  • Supportive and collaborative team environment
  • Exposure to both customer service and sales functions
  • Opportunity to grow within a dynamic and expanding industry
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