Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is currently seeking a Customer Support and Operations Specialist (Senior or Lead) to join the team in Ridley Park, PA; Berkeley, MO; Arlington, VA; El Segundo, CA; Houston, TX; Huntington Beach, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK; San Antonio, TX; Plano, TX; Seal Beach, CA; or Seattle, WA. The selected candidate is responsible for leading the operations support and quality engagement for post-deployment application support of the Boeing Defense Systems Sapphire Digital Platform: A set of integrated enterprise services supporting program operations across BDS comprising of Enterprise Resource Planning (ERP), finance, supply chain and procurement), Manufacturing Operations Management (MOM) and Product Lifecycle Management (PLM) systems. The candidate will report to the Sr Manager of Program Support and Sustainment in the Sapphire Delivery organization and partner day-to-day with delivery leaders. Integrated Product Teams (IPT), functional support teams, end users, and IT development teams. The Customer & Quality Engagement Lead plays a critical role in connecting program delivery execution with quality performance to ensure products and processes meet customer, regulatory, and compliance requirements. The position will lead and coordinate across program sustainment leaders to improve execution, strengthen compliance, and drive measurable operational performance across the organization. This role ensures continuous system availability & customer support, optimal performance, and alignment with business objectives. You will be part of the delivery team to support deployment and sustainment operations, system enhancements, and user adoption strategies while collaborating with Information Technology (IT) and business stakeholders to sustain business continuity and process efficiency.
