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Shape the future, starting with yours - Join AQA as a Customer and Product Apprentice and help us improve the experience of teachers and students across the UK. Over this two-year programme, you’ll rotate through customer delivery teams, gaining hands-on experience in customer-focused roles. Alongside this, we’ll support you through a Level 3 Business Administrator apprenticeship, helping you grow your skills and confidence, and career.
Job Responsibility:
Rotate through three core areas within Customer and Product departments - Customer Success, Product Development, and Marketing & Brand
Support service teams by analysing customer feedback, identifying areas for improvement, and contributing to initiatives that enhance the customer journey
Help shape products by conducting market research, analysing user needs, and supporting planning across the product lifecycle
Assist with campaign planning and content creation across digital channels, while helping track performance and optimise brand presence
Requirements:
At least 5 GCSEs (or equivalent) at grades 4+ (A-C) including Maths and English
Good IT skills, including Microsoft Office
Curiosity about customer experience and education
Ability to manage time and priorities effectively
A collaborative and inclusive mindset
Good communication skills
Proactive, customer-focused individual who enjoys working with others and is eager to learn
Willingness to take on new challenges
What we offer:
Fully funded apprenticeship
Supportive team
Mentoring from Senior Leadership
A buddy to guide you through the programme
Working on real projects that make an impact
Accredited interpersonal skills training programme, including presenting, influencing and problem solving
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