Customer And Operations Executive Job at C&M Travel Recruitment (Leeds)

Customer Service and Operations Executive

Our client is a specialist tour operator located in Leeds and they are seeking a...

Location

United Kingdom , Leeds

Salary:

30000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Strong organisational skills with high attention to detail
Proficient in Microsoft Office and Excel
Able to promote and sell holidays
Ability to multi-task and work well under pressure
Travel industry experience preferred but not essential

Job Responsibility

Respond to customer enquiries via phone, email and post
Manage bookings using the internal reservation system
Coordinate supplier payments and support reporting
Handle outgoing sales calls when appropriate
Provide general administrative and office support

What we offer

25 days annual leave + bank holidays
Pension scheme
Exclusive holiday discounts for you, friends and family

Fulltime

Customer Success and Operations Executive

Nine is looking for a Customer Success and Operations Executive to join our Nine...

Location

Australia , North Sydney

Salary:

Not provided

Nine

Expiration Date

Until further notice

Requirements

A background in customer service, relationship management or digital marketing
Experience with Intercom, Google Ad Manager, or other Ad Servers is a major plus
Excellent interpersonal skills with strong written and verbal communication
Exceptional organisational skills and the ability to multitask in a high-pressure environment

Job Responsibility

Provide high-level phone and email support to help advertisers navigate the platform, including performing live product demonstrations
Offer expert product and optimisation recommendations to ensure customer campaigns meet their specific objectives
Review and approve/reject uploaded ad creative to ensure quality standards are met before campaigns go live
Create and maintain platform user guides and help content to empower self-service users
Collate customer interaction data to identify trends and collaborate on product enhancements that improve user experience and retention
Act as the first point of contact for internal sales operations regarding all self-serve platform queries

What we offer

Sales Incentive Scheme that rewards and recognises performance & success
Sales Academy – our bespoke training and development program for Sales
Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks
Digital newspaper subscription to our mastheads

Fulltime

Customer Operations Executive

As a Customer Operations Executive, you'll play a key role in supporting custome...

Location

United Kingdom , London

Salary:

14.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a customer support role
Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom)
Experience handling technical queries related to products
A proven track record of meeting support-related KPIs
Strong written and verbal communication skills in English

Job Responsibility

Resolve inbound customer queries via phone with timely and effective solutions
Proactively reach out to customers to support them in overcoming any hurdles
Become a product expert, mastering the installation process and understanding various customer situations
Handle escalations and sensitive customer interactions with care and professionalism
Collaborate with the Technical Support team, escalating cases, as necessary
Meet individual KPIs for productivity and quality while contributing to team goals
Adhere to established team processes and suggest improvements when you spot them
Create and maintain internal knowledge resources to boost team efficiency
Stay curious about our products, the EV industry, and the role of AI in customer support
Foster a positive team culture, especially during high-demand periods

Fulltime

Sr. Executive - Customer Operations

Location

India , Gurgaon

Salary:

Not provided

Karix

Expiration Date

Until further notice

Requirements

BCA, B.Sc (Computer Science), Diploma in Computer Science, or BE
Should have basic knowledge of MySQL and Oracle DB with the ability to execute queries
Good written and verbal communication skills
Willingness to work in a 24/7 shift environment
Positive attitude and customer-focused mindset

Job Responsibility

Provide support adhering to SLA parameters (including quality and response/resolution time criteria)
Attend and acknowledge each customer call and email
Responsible for creating and managing Karix-built products and services
Collect all required information as per the defined checklist
Perform basic-level troubleshooting to resolve customer issues
Collaborate in investigating issues during escalations
Assist in the resolution of technical and non-technical issues faced by customers
Provide timely updates to customers and ensure 100% documentation (RCA) on all resolutions
Ensure 100% adherence to provisioning processes, including: Time accounting
Ticket management

What we offer

High Impact: Lead enterprise growth and global partnerships in a fast-evolving CPaaS ecosystem
Accelerated Growth: Be part of a rapidly scaling organization with significant leadership runway
Innovation-Driven Culture: Work with a high-caliber team solving complex enterprise communication challenges

Director Distribution Operations and Customer Support

The Director of Distribution Operations and Customer Service is a strategic lead...

Location

Germany , Viernheim

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum Bachelors degree in Supply Chain Management, Operations, Business Administration or related field (MBA preferred)
10+year of experience in distribution, logistics and customer support, with 5 years in a leadership role
Experience in the medical device, diagnostics or life sciences industry
Strong knowledge of regulatory requirements
Proven track record of building scalable distribution networks and high performing customer service teams
Strong team leadership skills, with experience of managing multi-site or remote teams and leading in matrix
Strong data analysis and intepretation skills for operational metrics, customer support trends and inventory performance
Proficient in Excel, reporting tools, Power BI and digital collaboration platforms
Experience in designing and implementing SOPs, KPIs and scalable workflows
Fluency in German and English

Job Responsibility

Oversee end-to-end distribution operations, including warehousing, shipping, receiving, inventory control and order fulfillment in DACH countries, Belgium and France
Ensures compliance to GDP, FDA, ISO and other applicable standards
Develop and implement scalable logistics strategies to support growth, minimize costs and reduce lead times. Responsible for cost of logistic operations, including budgeting, cost control and reporting
Manage relationships with external partners, i.e. freight carriers, warehouse providers to optimize performance and service levels
Implement KPIs and metrics to monitor delivery performance, order accuracy and inventory integrity
Ensure recruitment, training and associate safety of warehouse staff
Lead the1st level and 2nd level customer support organization responsible for order processing, customer issue resolution, invoicing, product returns, repair and technical service
Establish KPIs and monitor service level and customer satisfaction
Enable design and execution of customer escalation protocols and feedback loops to drive service improvement
Ensure staffing, recruitment, training and engagement of customer service team, technician team

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Sales Operations & Customer Service Executive - DACH

Sales Operations & Customer Service Executive – DACH London | Up to £35,000 | G...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Fluent in German
at least one to two years of general office experience
Strong Excel skills
Confidence using Microsoft Office

Job Responsibility

Manage customer accounts across Germany, Austria and Switzerland
Make sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected
Work closely with Sales, Logistics, Operations and Warehouse teams
Keep the process tight from order entry through to shipment
Produce and analyse orderbooks
Enter and review orders
Flag risks before shipping windows open
Keep customers and sales teams updated when anything threatens delivery
Support allocation
Liaise with the warehouse

Fulltime

Fundraising Operations And Stewardship Executive

As our Fundraising Operations and Stewardship Executive, you're the engine room ...

Location

United Kingdom , London

Salary:

33000.00 - 35000.00 GBP / Year

Movember

Expiration Date

Until further notice

Requirements

At least one year of experience in a fundraising, customer service, or operations role
Excellent written and verbal communication skills, with the ability to engage confidently across all levels of stakeholder
Strong organisational skills, with a proven ability to prioritise, manage multiple tasks concurrently, and meet deadlines
A sharp eye for detail and a high degree of self-motivation and initiative
Solid problem-solving skills and the ability to work effectively under pressure
Comfortable working in a fast-paced, growth-oriented environment
Adaptable and flexible in your approach, with a genuine willingness to roll up your sleeves when it counts

Job Responsibility

Handle enquiries with care and keep Salesforce data in great shape
Process payments, manage gift aid, produce reports, and help ensure stewardship plans land on time and on budget
Step up alongside the Head of Fundraising Operations to train and support the campaign operations team
Work across challenge events and multi-market reward and incentives programmes
Contribute ideas that help retain and grow supporter base across the UK and Europe

What we offer

Hybrid/Flexible working – split of home and office working
13 weeks paid Parental Leave and 6 weeks annual leave
Health Cash Plan – to support the costs of everyday healthcare needs (dental, optical, wellbeing)
An Employee Assistance Programme offering face to face counselling, plus legal and financial support
A fun stimulating and collaborating culture, with company events
Service awards after 3, 5 and 10 year
Committees to join – Culture team, Equity Diversity & Inclusion
Bike to work scheme
Half day Fridays for 9 months of the year

Fulltime

Select Country

Customer And Operations Executive

Job Responsibility

Requirements

Nice to have

What we offer

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