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MillenniumSoft Inc Logo MillenniumSoft Inc · Customer Service

Customer and data support - complaint management

United States, Birmingham 24.00 - 26.00 USD / Hour · Job Posted January 11, 2026

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Job Description

Customer and Data Support team member is responsible for managing the clinical-related customer experiences for our products and services and for prioritizing business opportunities and product/ service solutions. Typically is a college/university graduate or has equivalent experience. Has basic knowledge of theories, practices, and procedures in a job family or skill. Applies knowledge and skills to complete their own work. Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.

Job Responsibility

  • Managing the clinical-related customer experiences for our products and services
  • Prioritizing business opportunities and product/service solutions
  • Supporting Integrated Solutions Data and Clinical Support
  • Supporting user management and customer support across the platform
  • Developing processes and procedures for user access and management across the Integrated Solutions platform
  • Supporting sites with single sign-on, deployed, and hosted solutions
  • Supporting other customer support processes

Requirements

  • Bachelors Degree
  • Basic knowledge of theories, practices, and procedures in a job family or skill
  • Some support experience with other Software as a Service solutions
  • Advanced Microsoft Excel skills
  • Advanced SQL skills (preferred)
  • US Citizen or GC Holder only

Nice to have

Advanced SQL skills

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