Customer and data support - complaint management Job at MillenniumSoft Inc (Birmingham)

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Senior Product Manager (Customer and Control)

Are you passionate about delivering great customer outcomes, championing the voi...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong understanding of regulatory requirements in insurance including deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Strong analytical or data-driven background with the ability to interpret data and drive decisions
Experience in insurance, financial services or product management
Proven ability to use MI and insights to inform decisions and improve customer outcomes
Excellent stakeholder management and communication skills with the ability to simplify complex analysis into actionable insight
Proven ability to lead cross-functional initiatives
Ability to lead through others, coach and develop team members, and drive collaboration
Familiarity with customer research and insight mechanisms
Organised and able to manage multiple priorities

Job Responsibility

Lead key governance and regulatory reporting processes such as Fair Value Assessments (FVAs), Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Develop and maintain regular, robust reporting for customer performance with tolerances where appropriate
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to maintain and enhance reporting processes, ensuring high standards of governance and strengthening the link between MI and strategic decision-making
Manage Travel Product risk and controls
Monitor and report on product performance and customer outcomes
Translate complex data including customer feedback, complaints, and research into actionable insights that supports strategic decisions and drives good customer outcomes, whilst balancing commercial performance
Drive measurable improvements in customer satisfaction and product understanding
Represent Travel Product and champion the customer perspective in product decisions and governance forums
Support the Head of Product and wider Travel function in proactively responding to the evolving regulatory environment
Inspire and educate Product Managers, fostering a data-driven and customer-first culture

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
All colleagues eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
Proven experience leading and developing support or operations teams
Strong grasp of KPIs, performance tracking, and continuous improvement
Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
Skilled in using data and dashboards to identify issues and drive better outcomes
Experience with quality reviews, coaching, and feedback loops
Comfortable working cross-functionally to align processes and priorities
Strong operational judgment with attention to accuracy, speed, and customer impact
Curious, proactive mindset focused on scalable, customer-centered solutions

Job Responsibility

Lead, coach, and inspire the Support team to deliver exceptional customer experiences
Build a collaborative, accountable, high-performance culture
Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
Support career development and internal progression through mentoring, skill-building, and recognition
Oversee daily support and payment operations for accuracy, empathy, and compliance
Manage core metrics: response time, first touch resolution rate, and customer satisfaction
Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
Drive efficiency and contact reduction through root-cause analysis and process improvement
Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely (2 remote days per week)
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Job Responsibility

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Service Manager

Our client a family run business is a market leader in the food services sector ...

Location

United Kingdom , Newton Abbot

Salary:

30000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service management or a similar management or supervisory role such as Office Manager
Strong communication, coaching, and analytical skills
Ability to lead by example and inspire a high-performing team
Comfortable working cross-functionally and managing multiple priorities
A can do attitude

Job Responsibility

Lead, mentor, and develop the customer service team with regular coaching and feedback
Ensure prompt and professional handling of customer communications and queries
Promote upselling and link selling through product focus days and team initiatives
Complete training on products within the team to build product knowledge
Collaborate with buying teams and suppliers to support promotional activities
Monitor procurement systems, input errors, and customer feedback
Manage recruitment, onboarding, rota planning, and health & safety for your team
Handle complaints and product recalls with urgency and care
Report on team performance, customer trends, and sales data
Cover the CSA role when there is sickness or absence

What we offer

Opportunities for professional development and industry training
Supportive team environment
Flexible hours for the right candidate

Fulltime

Claims Account Manager

We’re collaborating with a respected insurance company to fill an essential role...

Location

United Kingdom , Glasgow

Salary:

45000.00 - 52000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Support and management of important customer relationships and partners (ideally in the insurance environment.)
In-depth knowledge of UK Personal Lines Home & Contents and Accident & Health Travel Insurance products.
Management of repair and restoration within the supply chain.
Experience in navigating multiple reporting lines is an advantage.
Fluent English.
Good MS Outlook, MS Excel, MS PowerPoint, MS Word, MS and Data reporting suites, such as Qlik Sense or Power BI.
A recognised degree or equivalent academic qualification or an equivalent insurance industry certification.

Job Responsibility

Oversee claims activities with outsourced partners, ensuring company standards and best practices through regular reporting and meetings.
Develop and implement frameworks to manage the outsourced supply chain, aligning with business goals and customer outcomes.
Monitor the commercial performance of outsourced partners, identifying and driving improvements through data analysis and execution best practices.
Present performance updates internally and externally, clearly highlighting status, issues, and action plans.
Execute third-party administrator audits to strengthen the outsourcing control environment.
Ensure governance frameworks are in place, with clear policies, processes, and procedures embedded throughout operations.
Collaborate with the Complaints team to manage outsourced complaints activities.
Oversee systems supporting outsourced operations, addressing defects, identifying improvements, and supporting business testing as needed.

Fulltime

Customer Experience Specialist

We are looking for a highly organized and detail-oriented Customer Experience Sp...

Location

United States , Collierville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in using computer programs to manage customer interactions and data
Experience working with CRM systems to track and optimize customer engagement
Familiarity with the 'About Time' software to ensure efficient operational processes
Strong skills in answering inbound calls and providing prompt, detail-oriented assistance
Ability to assist customers with inquiries, complaints, and requests to enhance satisfaction
Knowledge of benefit functions to guide customers through relevant processes effectively
Expertise in handling billing functions, including resolving discrepancies and processing payments.

Job Responsibility

Handle inbound customer calls and respond to inquiries promptly and professionally
Assist customers with billing-related questions and resolve issues effectively
Utilize CRM systems to update and maintain accurate customer records
Process customer applications with attention to detail and adherence to company guidelines
Collaborate with internal teams to ensure customer benefit functions are delivered efficiently
Monitor customer accounts and take necessary actions to address discrepancies or concerns
Provide support in navigating computer programs to enhance customer experience
Offer solutions and guidance to customers to improve their overall satisfaction
Document and analyze customer interactions to identify trends and opportunities for improvement
Facilitate communication between departments to ensure a cohesive approach to customer service.

What we offer

Medical, vision, dental, and life and disability insurance for contract/temporary professionals
Eligibility for 401(k) plan for hired contract/temporary professionals
Access to free online training
Competitive compensation.

Fulltime

Notary Processing and Support Specialist

The Notary Processing and Support Specialist is responsible for providing except...

Location

United States , Orlando

Salary:

39000.00 - 40000.00 USD / Year

Certus

Expiration Date

Until further notice

Requirements

Proven experience using Microsoft Office Suite including Excel, Word, Outlook and Power Point
Excellent active listening skills with a positive attitude, energy, and demeanor
Reliable individuals that can always be counted on to give their best work and follow tasks through completion
Steady, even pace to promote accuracy and quality of work
Self-starter comfortable taking initiative and assist finding solutions to problems that may arise in the manufacturing of products
Ability to complete set of procedures and tasks completed before new ones are begun
Work with established systems, standards, and procedures
Good organizational skills and attention to detail
Helpful, supportive communication with management and peers
Excellent customer service skills

Job Responsibility

Responsible for handling and responding to issues such as application status, complaints, refunds, among other as the SME for the state or group of states assigned
Respond to inbound calls outside the assigned state effectively and add clear notes in the applicant’s memo section
Responsible for all data entry for their state(s) to include complete, accurate, entry of the client’s data into in house system, follow up of applications received, correcting upper/lowercase issues before submitting applications and rejecting incomplete applications, as well as follow up with client to correct
Responsible for submitting the applications of their state(s) “to the state” within three days of their arrival at ASCID to include incomplete or special circumstance applications
The PSS will be responsible for establishing and maintaining a friendly, business-like relationship with each of the state employees in the states they represent
The PSS is also responsible to report to the Sr. Vice President Insurance Division, “problem” situations that arise with any client and provide clear documentation in the client’s account so that any PSS or SVP can address complaints effectively
Perform additional duties where needed

Fulltime

Customer and data support - complaint management

MillenniumSoft Inc

Location:
United States , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer and data support - complaint management

Senior Director, Customer Support

Senior Product Manager (Customer and Control)

Customer Support Team Lead

Customer Success Manager

Customer Service Manager

Claims Account Manager

Customer Experience Specialist

Notary Processing and Support Specialist

Customer and data support - complaint management

MillenniumSoft Inc

Location:United States , Birmingham

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer and data support - complaint management

Senior Director, Customer Support

Senior Product Manager (Customer and Control)

Customer Support Team Lead

Customer Success Manager

Customer Service Manager

Claims Account Manager

Customer Experience Specialist

Notary Processing and Support Specialist

Location:
United States , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 11, 2026