CrawlJobs Logo
Unilever Logo Unilever · Customer Service

Customer Analytics Associate

Canada, Ontario 58700.00 - 88100.00 / Year · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada. The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

Job Responsibility

  • Draw observation and deliver trends & insights related to a Customer and category using diverse data sources
  • Executing and maintaining reports for performance, planning, forecasting and trends
  • Leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations
  • Helping to maximize efficiencies in both how and what data we use to deliver reporting
  • Providing metrics around historical promotional activity
  • Assist in preparation of reporting for business reviews and Joint business planning for the Customer
  • Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
  • Creation and management of Field priorities to drive action in store with the Retail Team
  • Ad hoc analytic requests from different areas of the business including Brand and Trade
  • Receives information related to customer/consumer complaints and adverse reactions and immediately notifies and provides collected information to Customer Service and CEC
  • Collaborate with team within Unilever and customer to share best practice analysis

Requirements

  • Undergraduate degree required
  • Previous analytical experience an asset
  • Personal leadership and Owners mindset
  • Self-motivated, Service minded, solution-focused attitude
  • Detail oriented, yet mastered the ability to prioritize and manage workload effectively
  • Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or Data visualization to move from observation to insight
  • Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
  • Curious in nature and constantly seeking to learn
  • Works well in teams (as there is significant exposure to cross-functional teams)

What we offer

  • Bonus eligible
  • Eligible to participate in our benefits plan
  • Health insurance (including prescription drug, dental, and vision coverage)
  • Retirement savings benefits
  • Life insurance and disability benefits
  • Parental leave
  • Sick leave
  • Paid vacation and holidays
  • Access to numerous voluntary benefits
Unilever - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Analytics Associate

8 matching positions

Senior Associate Customer Experience & Insights

This role elevates customer satisfaction, strengthens loyalty, and improves over...
Location
Location
Colombia , Bogota
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience OR English proficiency
Job Responsibility
Job Responsibility
  • Build and maintain strong customer relationships to proactively understand evolving needs and expectations
  • Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
  • Develop and manage feedback listening posts across the customer journey to gather actionable insights
  • Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
  • Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
  • Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
  • Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
  • Assist in troubleshooting operational challenges that impact customer experience or service reliability
  • Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
  • Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends
  • Fulltime
Read More
Arrow Right

Associate Customer Supply Chain Strategy Manager

We are looking for a motivated and collaborative Associate Customer Strategy Man...
Location
Location
United States , Hoboken
Salary
Salary:
88600.00 - 133000.00 USD / Year
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors in Supply Chain, Management, Business or Marketing
  • 3 years of experience in costumer facing, supply chain and analytics
  • Strong problem-solving skills and a curiosity for understanding data
  • Ability to communicate ideas clearly and work effectively with a variety of teams
  • A collaborative mindset and willingness to take initiative
  • Comfort working with data and digital tools such as spreadsheets or reporting dashboards
  • A desire to learn, grow, and make an impact
Job Responsibility
Job Responsibility
  • Support and execute customer strategies for Publix, Wegmans, Ahold Delhaize, and Giant Eagle
  • Analyze customer performance data (e.g., OTIF, fill rate, in-stock) to identify opportunities and risks
  • Develop insights and reporting (Power BI, dashboards) to inform strategic decisions
  • Partner with Customer Development, Customer Service, Planning, and Logistics teams to drive execution
  • Identify and lead initiatives to improve service performance and reduce supply chain inefficiencies
  • Support external customer engagement through collaboration with replenishment, supply chain, and merchandising teams
  • Contribute to continuous improvement projects and value creation initiatives
  • Turn insights into clear recommendations and actionable plans
What we offer
What we offer
  • Health insurance (including prescription drug, dental, and vision coverage)
  • Retirement savings benefits
  • Life insurance and disability benefits
  • Parental leave
  • Sick leave
  • Paid vacation and holidays
  • Access to numerous voluntary benefits
  • Bonus eligible
  • Long-Term Incentive (LTI) eligible
  • Fulltime
Read More
Arrow Right

Associate Customer Business Manager

Are you looking for an opportunity to drive significant impact in one of the mos...
Location
Location
United States , Englewood Cliffs
Salary
Salary:
88600.00 - 133000.00 USD / Year
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required
  • 3+ years experience in CPG or Retail Industry
  • Deep analytical expertise, especially working with syndicated data (i.e., Circana, Nielsen, Numerator)
  • Strong negotiation skills
  • Skilled written and verbal communicator
  • Ability to manage ambiguity and complex situations
  • Ability to build strong relationships
  • Willing and able to travel ~25% of the time
Job Responsibility
Job Responsibility
  • Reporting, trend analysis, and delivering key insights to all business partners
  • Manage the business relationship with Club team and Key stakeholders
  • Act as the primary liaison on all business issues both internal and external
  • Work closely cross functional teams
  • Marketing, Shopper Marketing, Category Management, Supply Chain, Insights, etc.
  • Coordinate Annual Planning efforts, including executing Joint Business Plans
  • Drive trade investment effectiveness and efficiency
  • Develop marketing and merchandising programs
  • Champion and drive strategic selling initiatives for Unilever with Costco
What we offer
What we offer
  • Bonus eligible
  • Long-Term Incentive (LTI) eligible
  • Eligible to participate in benefits plan (e.g., health insurance, retirement savings, life insurance, disability benefits, parental leave, sick leave, paid vacation and holidays)
  • Fulltime
Read More
Arrow Right

Associate Customer Success Manager, Enterprise Large

We are looking for a Customer Success Manager to join the Japan Uber Eats. As th...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native/Fluent Japanese and Business level English (written & spoken) is a must have skill
  • 5+ years experience in Enterprise Account Management, strategy consulting, or Partner/Customer Success functions in a high growth company
  • Business acumen combined with strong understanding of the Japanese tech, digital ads or restaurant industry
  • Problem solving skills rooted in data-driven insights that guide sound decision making
  • Strong aptitude with numbers and analytical skills, strategic thinking, entrepreneurial mindset
  • Project management and stakeholder management capabilities. Scaling new initiatives will occur quickly and require working across Uber Eats in Japan
  • Ability to work effectively both independently and as part of a collaborative team.
Job Responsibility
Job Responsibility
  • Analyze and deepdive performance of our top brands, identify key opportunities and optimize product adoption on Uber Platform with our merchant partners
  • Partner with our Enterprise Account Managers and Product Specialist Sales team to grow our top brands’ performance on the platform using our multi products and other methods that ultimately drive orders and revenue
  • Use data to produce a strong insights suite that can further demonstrate to merchants their potential for growth on the Uber platform
  • Work to engage multiple levels of Enterprise organisations from CMO level to Franchisee level to influence and drive our strategies
  • Be a contributor to our annual promotional calendar in partnership with our Consumer growth and Marketing teams to ensure alignment that strategy is connected to our Merchant objectives
  • Continuously challenge the status quo with a belief that opportunities for improvement persist
  • Actively participate in the team’s efforts to elevate the broader team’s impact and lift the Scaled Account Management strategy further
Read More
Arrow Right

Associate Customer Strategy Manager

As an Associate Strategy Manager, you are expected to manage customer-focused in...
Location
Location
United States , Hoboken
Salary
Salary:
88600.00 - 133000.00 USD / Year
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of supply chain experience: operations, S&OP, modelling, planning, replenishment, etc.
  • Advanced Excel and analytical skills are a must
  • Experience with Power BI, SAS or any other ETL/data visualization processes are a plus
  • Strong leadership skills, communication, and collaboration abilities
  • Comfortable with finding insights from data and making them meaningful to all levels of employees. Storytelling and presentation skills are required.
  • Able to influence and lead a project effectively
  • Digital experience: statistical modelling, consulting, or report automation. DataBricks, R Programming, Python, SQL or any other technical programming language a plus.
Job Responsibility
Job Responsibility
  • Serve as Customer Data and Advanced Business Analytics team expert
  • Bravely challenge the status quo of the business, gain customer intimacy, and positively work with stakeholders to implement change
  • Forge positive relationships with Customer Development and Supply Chain Planning, and external customer teams in the Drug Channel – Walgreens & CVS
  • Create a reputation for excellence, customer obsession and purposeful passion
  • Independently lead Data integration projects and strategic collaborative customer initiatives across the integrated supply chains to improve Unilever performance as measured by the customer, drive revenue generation, forecast improvement and cost savings
  • Use report and role automation techniques to unlock human potential and drive improved execution for Unilever
  • Coach, mentor and develop the talent within our team
What we offer
What we offer
  • Bonus eligible
  • Long-Term Incentive (LTI) eligible
  • Eligible to participate in benefits plan including health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits
  • Fulltime
Read More
Arrow Right

Associate Customer Success Manager

As a Brand Protection Partner at Corsearch, you are the main point of contact fo...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer facing, Brand Protection role
  • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
  • Strong customer facing skills
  • Must be able to monitor the health of customer relationships and ensure our services meet the clients’ expectations
  • Must be able to identify problems, analyze data, and develop solutions to address them
  • You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
  • Strong interpersonal skills
  • Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
  • Effective communication is key to successful client programs
  • Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders
Job Responsibility
Job Responsibility
  • Own and manage client relationships, acting as their main point of contact
  • Serve as both the strategic and day-to-day operational contact for assigned clients
  • Drive the onboarding process and help define strategic priorities with the client
  • Ensure successful implementation and adoption of our platform
  • Collaborate with internal teams to meet client needs and deliver value
  • Coordinate with Account Managers to identify and develop new commercial opportunities
  • Contribute to the overall strategy, ensuring continuous improvement of client programs
  • Maintain oversight of account health and performance, escalating issues when necessary
  • Participate in key meetings to provide updates and share insights on program progress
  • Fulltime
Read More
Arrow Right

Process Associate – Customer Support

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in share...
Location
Location
Sri Lanka , Colombo
Salary
Salary:
Not provided
infomateworld.com Logo
InfoMate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1+ year of experience in customer support
  • Completion of GCE O-Levels & A-Levels is required
  • A degree or an equivalent qualification is preferred
  • Good experience in customer support with strong analytical and problem-solving skills
  • Excellent spoken and written English
  • Experience in leisure and hospitality is an added advantage
  • Proficient in MS Excel and accounting software
  • Knowledge of SAP/ERP is preferred
  • Experience with email and chat platforms is an advantag
Job Responsibility
Job Responsibility
  • Manage outsourced customer support operations for the client
  • Handle escalated customer inquiries via email, chat, and calls
  • Monitor and manage job queues to ensure smooth workflow
  • Conduct product training sessions for staff
  • Prepare and share performance reports with stakeholders
  • Collaborate with internal teams to maintain service standards
  • Support a team-oriented environment, ensuring accountability, organization, and consistent service quality
Read More
Arrow Right

Associate Customer Experience Technical Services Systems Integration Specialist

The Associate Customer experience Technical Services (TS) Systems Integration Sp...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Relevant technology certifications such as NICE - NICE Engage NCSE (Support)
  • NICE Engage NCIE (Installation)
  • Sentinel Fundamentals
  • CXOne Basic Certification
  • CXOne Advanced Certification
  • CXOne ACD Administrator Certification
  • Avaya - Avaya Aura Core
  • Avaya Aura Contact Centre
  • Avaya IP Office
Job Responsibility
Job Responsibility
  • Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
  • Functions jointly with the Implementation Engineering team to meet client requirements
  • Action less complex configurations and installations
  • Attend to less complex break/fix events during project lifecycle
  • Provides support and work alongside with Senior Associate/L2 and other senior support engineers
  • Performs any other related task as required
  • Fulltime
Read More
Arrow Right