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Customer Analytics Associate

unilever.com Logo

Unilever

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Location:
Canada , Ontario

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Contract Type:
Not provided

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Salary:

58700.00 - 88100.00 / Year

Job Description:

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada. The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

Job Responsibility:

  • Draw observation and deliver trends & insights related to a Customer and category using diverse data sources
  • Executing and maintaining reports for performance, planning, forecasting and trends
  • Leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations
  • Helping to maximize efficiencies in both how and what data we use to deliver reporting
  • Providing metrics around historical promotional activity
  • Assist in preparation of reporting for business reviews and Joint business planning for the Customer
  • Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
  • Creation and management of Field priorities to drive action in store with the Retail Team
  • Ad hoc analytic requests from different areas of the business including Brand and Trade
  • Receives information related to customer/consumer complaints and adverse reactions and immediately notifies and provides collected information to Customer Service and CEC
  • Collaborate with team within Unilever and customer to share best practice analysis

Requirements:

  • Undergraduate degree required
  • Previous analytical experience an asset
  • Personal leadership and Owners mindset
  • Self-motivated, Service minded, solution-focused attitude
  • Detail oriented, yet mastered the ability to prioritize and manage workload effectively
  • Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or Data visualization to move from observation to insight
  • Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
  • Curious in nature and constantly seeking to learn
  • Works well in teams (as there is significant exposure to cross-functional teams)
What we offer:
  • Bonus eligible
  • Eligible to participate in our benefits plan
  • Health insurance (including prescription drug, dental, and vision coverage)
  • Retirement savings benefits
  • Life insurance and disability benefits
  • Parental leave
  • Sick leave
  • Paid vacation and holidays
  • Access to numerous voluntary benefits

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
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