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The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada. The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.
Job Responsibility:
Draw observation and deliver trends & insights related to a Customer and category using diverse data sources
Executing and maintaining reports for performance, planning, forecasting and trends
Leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations
Helping to maximize efficiencies in both how and what data we use to deliver reporting
Providing metrics around historical promotional activity
Assist in preparation of reporting for business reviews and Joint business planning for the Customer
Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
Creation and management of Field priorities to drive action in store with the Retail Team
Ad hoc analytic requests from different areas of the business including Brand and Trade
Receives information related to customer/consumer complaints and adverse reactions and immediately notifies and provides collected information to Customer Service and CEC
Collaborate with team within Unilever and customer to share best practice analysis
Requirements:
Undergraduate degree required
Previous analytical experience an asset
Personal leadership and Owners mindset
Self-motivated, Service minded, solution-focused attitude
Detail oriented, yet mastered the ability to prioritize and manage workload effectively
Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or Data visualization to move from observation to insight
Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
Curious in nature and constantly seeking to learn
Works well in teams (as there is significant exposure to cross-functional teams)
What we offer:
Bonus eligible
Eligible to participate in our benefits plan
Health insurance (including prescription drug, dental, and vision coverage)