Customer Alarm Call Handler

• Reacting to incidents in a timely manner
• Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
• Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
• Making quick and accurate choices following strict security protocols
• Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
• Receiving Inbound calls from customers and handling their requests
• Preventing false alarms, explaining how to use the system and detecting technical issues

• Experience in providing excellent customer service
• Excellent communication skills with problem solving attitude
• Ability to show patience and consideration towards customers via telephone
• Customer oriented, genuinely passionate about customers' security and safety
• Ability to multitask effectively whilst keeping a high level of service quality
• Proactive and able to follow strict protocols accurately
• Accurate data capture and typing skills
• Good IT and Microsoft Office skills
• A selfless team player

We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers

• Enjoy your birthday off as a special treat
• Satisfy your cravings at our onsite coffee shop and our canteen
• Stay active with discounted gym and health club memberships
• Access private healthcare with BUPA and MediCash cash plan
• Unlock a world of freebies and discounts with PerkBox
• Earn cash rewards through our employee referral program
• Enjoy discounts on our alarm systems
• Contribute to a greener lifestyle with the Cycle to Work Scheme
• 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
• up to £1,200 performance & attendance bonus