Customer Advocate Jobs

Customer Success Advocate

As a Customer Success Advocate you will be the liaison and voice of Square who i...

Location

United States , Phoenix

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

1+ years of inbound and/or omni-channel customer service experience in related fields, such as: Customer Success, Hospitality, Retail, Saas Sales, or technical support
Demonstrated fluency in organizational, analytical, written, and verbal communication skills, with valued experience in customer service, technical proficiency, or troubleshooting
Ability to provide tailored solutions for customers via phone and email support
Eagerness to learn about new products, features, and industry trends
The ability to turn around challenging issues through de-escalation and problem solving
Availability to work flexible hours as part of a rotating schedule (mornings, evenings, and holidays)

Job Responsibility

Spend up to 90% of your shift working with Square sellers by handling inbound phone calls and answering emails in a fast-paced environment
Apply product knowledge and exploratory support to guide Square sellers through our business ecosystem and local market trends
Identify, document, and take ownership of customer issues
Adhere to scheduled activities and optimizing support for Square sellers

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

Direct Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

United States , Austin

Salary:

32.36 - 51.97 USD / Hour

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities
experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
skills to adapt to changes in schedules and demands
ability to juggle tasks while being meticulous to detail and providing high-quality service
maintaining positivity and prioritizing urgency in support responsibilities
ability to switch between functions efficiently
knowledge of Atlassian products, Salesforce experience, and previous support experience providing billing and account management support (nice to have).

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
embody the value of 'Don’t #@!% the customer'
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills that can be used across the company.

What we offer

Health and wellbeing resources
paid volunteer days
access to equity and bonus programs.

Fulltime

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime