Customer Advocate, Atlassian

Atlassian

Location:
Philippines, Manila

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Advocates assist and support Atlassian customers by providing an incredible customer experience. Responsibilities include handling inquiries related to billing, payments, account and subscription management, account access, and product plans and pricing questions.

Job Responsibility:

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

Requirements:

Empathize with customers
find solutions to problems
work collaboratively with others
minimum 1.5 years in role required before exploring other opportunities at Atlassian
adapt to changes in schedules and demands
juggle tasks while maintaining meticulous attention to detail
provide high-quality service
embody positivity and urgency in customer service
provide product and service information
answer questions
resolve issues
switch between functions efficiently.

Nice to have:

Familiarity with Atlassian products
Salesforce experience
previous support experience providing billing and account management support
ability to deliver projects from concept to execution
demonstrated talent at inspiring change from customer feedback.

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Advocate