Customer Advocate Job at Atlassian (Manila)

Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Empathize with customers
find solutions to problems
work collaboratively with others
minimum 1.5 years in role required before exploring other opportunities at Atlassian
adapt to changes in schedules and demands
juggle tasks while maintaining meticulous attention to detail
provide high-quality service
embody positivity and urgency in customer service
provide product and service information
answer questions

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

Fulltime

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

Direct Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

United States , Austin

Salary:

32.36 - 51.97 USD / Hour

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities
experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
skills to adapt to changes in schedules and demands
ability to juggle tasks while being meticulous to detail and providing high-quality service
maintaining positivity and prioritizing urgency in support responsibilities
ability to switch between functions efficiently
knowledge of Atlassian products, Salesforce experience, and previous support experience providing billing and account management support (nice to have).

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
embody the value of 'Don’t #@!% the customer'
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills that can be used across the company.

What we offer

Health and wellbeing resources
paid volunteer days
access to equity and bonus programs.

Fulltime

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime

Customer Advocate

One part brand champion and one part problem-solving guru, Customer Advocates ar...

Location

Japan , Yokohama

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive background providing sales support through various channels such as email, phone, and chat
Strong customer service skills with a knack for empathy, use of positive language, attentiveness, and effective listening
A native level of spoken Japanese language communication skills with the ability to convey technical issues in non-technical terms
Ability to read and write in English (equivalent to TOEIC 740)
Ability to work under pressure and remain flexible to changing schedules and demands
Robust multitasking skills with strong attention to detail
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution
Professional attitude with adaptability and flexibility to cope with changes and challenges effectively

Job Responsibility

Use your sales experience and a strong background in B2B or B2C customer service to provide exceptional customer engagement through chat, email, and phone channels
Understand the customer buyer journey and provide billing and licensing support including quoting, and pricing calculation
Deliver a consistently excellent customer experience and demonstrate value to customers by adopting a sales and customer-focused mindset, with balance
Funnel key customer feedback throughout the organization and drive internal process, policy, automation improvements to improve the support experience for internal advocates and our customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience
Be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customers”
Learn new systems, products, processes, and policies

What we offer

Ample time off, an annual education budget, paid volunteer days

Fulltime

Task Support Advocate

You will be joining a remote team of 20+ advocates in Poland that are in charge ...

Location

Poland

Salary:

92000.00 PLN / Year

Taskrabbit

Expiration Date

Until further notice

Requirements

Minimum 6 months of customer service experience, contact center experience or similar
Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence and helpfulness
Excellent time management
Excellent typing skills and adaptable in navigating online tools and systems
Excellent written & verbal communication skills: strong command of grammar and spelling
Excellent Communication Skills: Ability to articulate persuasively over the phone
Strong critical thinker and adept at problem-solving
Interpersonal skills: open to others' ideas and willingness to try new things
Resilience and Persistence: Willingness to face rejection and persistently pursue leads
Prior experience in sales over the phone, preferably in cold calling

Job Responsibility

Understand the business requirement for each programme and be able to put in action the SOPs
Diligently take notes while performing core duties and make suggestions for improvement
Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs
Efficiently manage time to make relevant phone calls while maintaining quality interactions
Build connection and trust with stakeholders to provide an exceptional experience
Be organized, accountable and responsible - using resources to keep informed of all SOPs and programme changes

What we offer

Employer-paid health insurance (US employees)
401k match with immediate vesting (US employees)
Generous and flexible time off with 2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

Fulltime

Call Center Service Advocate

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Flexible and positive attitude
Friendly and nurturing attitude toward older adults
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
US work authorization

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details
Communicate appointment details and instructions to patients
Address and resolve scheduling conflicts
Work closely with medical staff
Conduct follow-up calls to confirm appointments
Maintain accurate records of patient interactions

What we offer

Paid vacation
Sick time
Investment/retirement 401K match options
Health insurance
Vision benefits
Dental benefits
Opportunities for leadership development
Continuing education stipends
Flexible work environments
Wellness screenings

Fulltime

Call Center Service Advocate I

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Call center environment experience preferred
Proficient PC skills and computer literacy
Basic Google Suite skills
Basic Microsoft Excel skills
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details into scheduling system
Communicate appointment details and instructions to patients clearly
Address and resolve scheduling conflicts or issues promptly
Work closely with medical staff and other departments
Conduct follow-up calls to confirm appointments and provide reminders
Maintain accurate records of all patient interactions

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Customer Advocate

Atlassian

Location:
Philippines , Manila

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2025

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Customer Advocate

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Location:Philippines , Manila

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
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Job Posted:
March 19, 2025