Customer Advocate Job at Hewlett Packard Enterprise (Taguig City)

Customer Advocate

The Customer Advocate serves as the primary relationship owner for an assigned p...

Location

United States , Alpharetta

Salary:

Not provided

Aptean

Expiration Date

Until further notice

Requirements

1+ years of experience in customer success, renewals, or finance operations within a SaaS or software company preferred
Strong communication and negotiation skills
ability to manage business and finance-level conversations
Interest in working alongside AI and automation to drive efficiency and scalability
High attention to detail, accountability for results, and comfort with process ownership

Job Responsibility

Serve as the primary point of contact for assigned customers throughout the renewal lifecycle
Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes
Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
Frame the customer’s value story and address barriers to renewal through proactive, data-informed communication
Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues
Oversee invoicing, payment follow-up, and resolution of any open accounts
Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history
Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal
Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience

What we offer

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth

Fulltime

Customer Advocate

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Repre...

Location

Mexico , Mexico City

Salary:

Not provided

Apollo.io

Expiration Date

Until further notice

Requirements

Have at least 1- 2 years of experience working in a customer-facing role (sales, support, or similar)
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment
Customer centric - working to understand the questions that customers ask to help them resolve their business
Clear and confident written communication skills, especially in live chat or email settings
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals

Job Responsibility

Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales
Go above and beyond to ensure client satisfaction and success at all times
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
Proactively upsell and cross-sell relevant product features that match the customer’s business goals
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Fulltime

Customer Advocate I

Under supervision, this position is responsible for working on the phone all day...

Location

United States , Chicago

Salary:

18.00 - 31.11 USD / Hour

Health Care Service Corporation

Expiration Date

Until further notice

Requirements

High school diploma OR GED
6 months customer service experience OR 6 months experience in an office environment
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
9 months customer service experience
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Knowledge of medical terminology and anatomy
Proven ability to learn quickly and adapt to change

Job Responsibility

Working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
Conducting research
Spends approximately 90% of the scheduled time on the phone according to business need

What we offer

Medical, Dental and Vision
Work-Life Flexibility
Nine corporate holidays, paid sick and wellness days, and accrued PTO
Retirement Plans
Wellness
Career Growth and Development
Variety of health plans
Employer match and pension
Professional development opportunities

Fulltime

Customer Advocate Lead

As the Customer Advocate Lead, you will lead and empower our US support team to ...

Location

United States

Salary:

98641.60 - 122412.02 USD / Year ▼

Hospitable

Expiration Date

Until further notice

Requirements

Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role
Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates)
Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering
Experience coaching and developing team members, with strong interpersonal and feedback skills
Strong written and verbal communication skills for both customer and internal interactions
Ability to balance competing priorities between team management and hands-on support work

Job Responsibility

Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs
Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback
Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues
Review and quality check team's support interactions and documentation
Train new team members on tools, processes, and product knowledge
Regularly work in the queue to stay connected to customer needs and model best practices for the team

What we offer

Supportive, radically transparent, and caring team environment
Options into company equity through $HOST token (RSU's) with grant value up to $54,276.30
Eligibility for up to additional $346,104.00 per year in Performance Share Units (PSUs)
35 days off per year encouraged including self-serve public holidays and parental leave
Complimentary mental health and emotional support with therapists on call through Slack by Spill
Virtual coins through peer recognition platform redeemable for gift cards, donations, or monetary rewards

Fulltime

Customer Advocate I

Under supervision, this position is responsible for working on the phone all day...

Location

United States , Tulsa

Salary:

17.75 - 28.39 USD / Hour

Health Care Service Corporation

Expiration Date

Until further notice

Requirements

High school diploma OR GED
6 months customer service experience OR 6 months experience in an office environment
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Job Responsibility

Working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
Conducting research
Spends approximately 85% of the scheduled time on the phone according to business need

What we offer

Medical, Dental and Vision
Work-Life Flexibility: Nine corporate holidays, paid sick and wellness days, and accrued PTO
Retirement Plans with employer match and pension
Wellness programs
Career Growth and Development

Fulltime

Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Blue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, virtu...

Location

United States , Phoenix

Salary:

20.00 USD / Hour

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
High School diploma or GED
Within 45 days of hire in member concierge, Mi Consejero Azul, or areas supporting sales, employee must hold an active, current, and unrestricted AZ Department of Insurance Health Insurance License
Intermediate PC proficiency
Advanced bilingual (Mandarin/English) skill in verbal communication
Intermediate bilingual (Mandarin/English) skill in written communication

Job Responsibility

Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person
Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis
Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Document and record facts related to inquiries and correspondence by updating BCBSAZ files and systems
Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals

What we offer

Monetary incentive for bilingual speakers (must pass language assessment)
Remote, in-office, and hybrid work options within the state of Arizona
Eleven (11) paid holidays, including 2 floating holidays you can use any time you wish
Accrued paid time off (up to 18 days per calendar year)
Comprehensive medical, dental, and vision coverage
401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
Up to 12% annual bonus based on corporate goals and individual performance
Eight (8) paid volunteer hours to support our mission of inspiring health
Tuition reimbursement for you
scholarship opportunities for your children

Fulltime

Manager, Customer Advocate

The Customer Advocate team drives revenue for Apollo’s Sales Assist motion to co...

Location

Mexico , Mexico City

Salary:

Not provided

Apollo.io

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in successfully managing a team in a high-volume sales motion
At least 1 year of experience in a manager role
Proven experience in a team lead or manager role, with demonstrated expertise in coaching high-performance teams that consistently achieve 100%+ quota attainment and enable clear career-development paths
Expert in enabling and managing a team to use strong selling skills & sales processes in their day-to-day
Has strong and effective organizational skills to focus on the areas that drive the most impact: deal management, data analysis, 1:1s, coaching, customer concerns and escalations, and cross-functional partnerships
Excellent written and verbal communication skills, with a demonstrated ability to understand trends and implement strategies to drive revenue impact
Naturally inquisitive, eager to learn, and persistent in overcoming challenges
Demonstrates resilience in a high-pressure environment and a growth mindset in continuously improving skills and performance
A strong desire to win, resilience, strategic thinking, adaptability, confidence, and a relentless work ethic

Job Responsibility

Manage the Global Customer Advocate Team: Build, enable, and lead a global chat team to consistently meet revenue and online sales excellence targets while creating a world-class customer experience
Drive Business Impact: Consistently meet (and strive to exceed) targets for revenue and online sales SLAs
Build the Team: Hire, develop, and promote reps within the team
World-Class Team: Build a high bar of excellence and lead the team in reaching this bar consistently through upholding company values and providing best-in-class customer experiences
Develop, Coach, and Enable Reps: Develop a team of representatives early in their Sales careers through mentorship and coaching to enable them to thrive in the Customer Advocate role as well as build strong promotion paths to future roles at Apollo
Coaching: Provide feedback, enablement, and coaching to direct reports on an ongoing basis around process execution and skill development
Apollo Expertise: Provide expertise to the team on Apollo’s product, pricing, and processes
Improve Apollo’s Sales Assist Motion: Leverage data, systems, and processes to identify and implement improvements to accelerate Apollo’s Sales Assist motion by increasing rep productivity and effectiveness
Manage strong daily execution for chat completion: Oversee and ensure daily conversations are responded to and resolved within a timely manner
Process Optimization: Collaborate with the team and cross-functional partners to optimize chat processes

Customer Care Advocate

We are looking for a Customer Care Advocate to join our team in Milwaukee, Wisco...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a related customer-facing role
Hands-on experience with order entry, inbound call handling, and customer account support
Ability to manage multiple tasks in a structured, process-oriented manner while maintaining accuracy and attention to detail
Strong verbal and written communication skills with the ability to work effectively across cross-functional teams
Demonstrated problem-solving skills and sound judgment when addressing customer issues and transactional requests
Comfortable adapting to changing priorities in a contract assignment that may support increased workload or transitional business needs
Team-oriented approach with a dependable work ethic and willingness to assist others when needed

Job Responsibility

Build a strong understanding of assigned customers, including their products, purchasing patterns, contacts, and service needs to provide informed day-to-day support
Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries
Manage customer concerns such as complaints, returns, credits, shipment follow-up, and order adjustments with a focus on timely resolution and customer satisfaction
Track quotations and order activity to stay informed on schedules, priorities, and open customer commitments
Stay up to date on product updates, account changes, and reassigned customer contacts to ensure accurate communication and service
Maintain organized reference materials and contribute ideas that improve team procedures, consistency, and overall workflow
Communicate with departments including marketing, product support, quality, planning, and shipping to address application questions and service requests
Support a collaborative team environment by assisting coworkers during high-volume periods and helping balance shared workload as needed

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan
free online training

Fulltime

Select Country

Customer Advocate

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Advocate

Customer Advocate

Customer Advocate

Customer Advocate I

Customer Advocate Lead

Customer Advocate I

Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Manager, Customer Advocate

Customer Care Advocate

Our AI answers in your language