Customer Advocate

• Use your sales experience and a strong background in B2B or B2C customer service to provide exceptional customer engagement through chat, email, and phone channels
• Understand the customer buyer journey and provide billing and licensing support including quoting, and pricing calculation
• Deliver a consistently excellent customer experience and demonstrate value to customers by adopting a sales and customer-focused mindset, with balance
• Funnel key customer feedback throughout the organization and drive internal process, policy, automation improvements to improve the support experience for internal advocates and our customers
• Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience
• Be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customers”
• Learn new systems, products, processes, and policies

• Extensive background providing sales support through various channels such as email, phone, and chat
• Strong customer service skills with a knack for empathy, use of positive language, attentiveness, and effective listening
• A native level of spoken Japanese language communication skills with the ability to convey technical issues in non-technical terms
• Ability to read and write in English (equivalent to TOEIC 740)
• Ability to work under pressure and remain flexible to changing schedules and demands
• Robust multitasking skills with strong attention to detail
• A positive attitude
• work with a sense of urgency
• demonstrate timely and thorough execution
• Professional attitude with adaptability and flexibility to cope with changes and challenges effectively

• Familiarity with Atlassian's suite of product, experience using Jira or Confluence an advantage
• You have a proven ability to deliver projects, from concept to execution
• You have demonstrated talent at inspiring change from customer feedback

Ample time off, an annual education budget, paid volunteer days