Customer Advocate, Partner Job at Atlassian (Manila)

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

SMB Sales-Cloud & AI Platform

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering, or related field AND 8+ years relevant Sales or Marketing experience with Information Technology products and/or services OR equivalent experience
Advanced English level with executive communication skills

Job Responsibility

Leads fiscal year business planning for small and medium business (SMB) for Azure Solution Area, defining key details of SMB execution plans, ensuring key stakeholders are aligned to execution plans, and determining the resources and investments needed to support execution plans that lead to revenue growth across markets and customer programs
Evaluates SMB segment performance against growth targets and is accountable for leveraging local market expertise to optimize return on investment (ROI) and spend
Accountable for delivering on revenue quotas as the business owner for Azure Solution Area by recommending the ideal mix of go-to-market (GTM) approaches to drive growth, defining sales engine targets, developing small and medium business (SMB) strategies that span multiple segments, managing sales engine and partner performance, and influencing investment decisions for SMB programs
Orchestrates the execution of SMB growth plans with a team of cross-functional stakeholders and identifies local growth opportunities building the market around them to generate revenue
Shares LATAM market insights, leveraging small and medium business (SMB) assets, LATAM market expertise, marketing campaigns, and competitive insights, as well as an understanding of the voice of the customer and LATAM market digital maturity by segments to identify opportunities and customer plays that drive revenue growth and customer adds, via the optimal mix of partners and programs
Proactively benchmarks data from LATAM markets against global data and applies expertise to gain insights that drive opportunity development
Manages a v-team (e.g., Global Partner Solutions team, partner and GTM team, worldwide team, and the Business Group) of internal cross-functional stakeholders across a multi-matrixed business
Applies expertise in partner ecosystem(s) by customer segments, gains stakeholder buy-in for plan execution and sets expectations that drive alignment on business plans and improve sales revenue across markets and/or Azure Solution Area
Defines performance targets, priorities, rhythm of business (ROB), and a governance model for evaluating progress on plan execution, holding others accountable, identifying gaps in plan execution, and taking corrective action as needed
Drives action with counterparts across the business (e.g., Finance, Business Group Leaderships, Marketing, One Commercial Partner) and applies expertise in LATAM markets and competitors to identify growth opportunities, define strategies and optimal routes to market for achieving revenue targets, and develop and socialize best practices

Fulltime

Senior Product Advocate

The Senior Product Advocate role at Atlassian involves collaborating with sales ...

Location

United Kingdom

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience interacting with customers in a pre-sales capacity
excellent communication skills
strong presentation skills to multi-level audiences
ability to interpret complex business problems and propose solutions
customer-centric mindset
proven track record in building executive relationships with customers
ability to collaborate across internal teams
fluency in English
creative problem-solving abilities
eagerness to continuously learn and grow

Job Responsibility

Partner with direct sales, partners, and larger account teams on SMB sales opportunities
participate in customer discovery to understand the customer's needs
identify additional opportunities for cross-product expansion
investigate and assess client pain points
act as a product expert in the pre-sales process
showcase how Atlassian software can solve problems
articulate the full Atlassian product and solution offerings
lead value-based demonstrations tailored to different stakeholders
guide customers' technical needs in the sales process
collaborate with sales associates to discuss pipeline and opportunities

What we offer

Health and wellbeing resources
paid volunteer days
additional perks offered by Atlassian.

Fulltime

Senior Product Manager

The focus of the Targeted Customer Product Manager role within the Customer, Com...

Location

Ireland , Dublin

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Excellent cross-group and interpersonal skills, with the ability to articulate business needs for detection improvements
Knowledge of major cloud and productivity platforms as well as identity systems and related security concerns
Experience with direct customer and partner communication
Practical experience with Microsoft Security products, such as Entra, Intune, Purview, Sentinel, Defender family, and the evolving Copilot for Security
Familiarity with competing security products
Experience with reporting, analytical, and dashboarding capabilities including Microsoft Dynamics 365, Power BI, and Excel, with a strong data driven mindset
Understand SOC functions and workflows, such as incident triage and investigation, and translate those insights into successful customer experiences with Microsoft’s Security AI product

Job Responsibility

Act as the advocate and interface between customers, partners, and the Microsoft Security product and engineering teams for Microsoft’s Security AI product and the Microsoft 365 Defender product suite, Sentinel and Purview to ensure customer and partner issues are properly addressed, drive critical feedback and insights, and gather customer requirements to improve the product, value to customers, and product adoption
Support customers, partners, and engagement teams as the Security AI product evolves
Serve as a point of contact in Microsoft Security Engineering for assigned customers and partners
Work towards becoming a subject matter expert on the Microsoft Security AI strategy and supporting product technologies (Microsoft 365 Defender, Sentinel, and Purview) to effectively guide customers and partners
Work directly with customers at all levels of their security organization from analyst to CISO to support investigation and response
Deliver partner and customer readiness sessions online and/or in person
Embody Microsoft’s culture and values

Fulltime

Customer Experience Program Manager

Are you looking for a product group/engineering role where you will impact the p...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience
Experience leading a large-scale technical community comprised of customers and partners
Proven ability to forge strong relationships within the technical community, speaking on behalf of engineering, helping them understand our value proposition and our services
Technical experience and familiarity with at least one of the following technologies: Azure, Intune, Virtualization tools, Azure Virtual Desktop, Windows 365, or other similar technologies
Prior experience working directly with customers and/or partners to translate business needs into technical roadmaps and solutions
Experience with end-to-end product lifecycle development, having worked closely with other product managers, software engineers, and product marketing teams to deliver best-in-class customer/partner experiences
Experience identifying product gaps and advocating on behalf of customers and partners to make products stronger
Proven track record driving prioritization and tradeoffs of product improvements based on actual customer requirements and expected impact
Strong ability to synthesize qualitative feedback from customers and partners into actionable insights for engineering and product teams

Job Responsibility

Build trust, drive clarity and excite a critical and dedicated group of our top customers and partners
Listen deeply. Monitor and address community questions and feedback with practical and trustworthy technical answers that build confidence with our fan base. Identify marketing, business, and product needs in that process
Bring together internal teams and external partners and engage in 1:1 and 1:many community engagements to solicit feedback and understand their experiences with Microsoft’s products and services
Maintain a broad understanding across multiple product areas working with customers and partners
Help define and influence the long-term vision and strategy for the feature areas based on a deep understanding of community needs
Influence and engage with cross-functional internal teams, external partners, including early adopting partners, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas
Provide thought leadership for questions and challenges from customers and partners in the community
Coach and enable product managers and engineering teams to run strong customer and partner engagements, helping teams ask better questions and incorporate real-world feedback directly into product decisions
Translate customer and partner input into clear problem statements, helping teams focus on underlying goals and constraints rather than individual feature requests
Track and manage multiple internal and external workstreams simultaneously, maintaining strong awareness of the product roadmap and ongoing development efforts

Fulltime

Client Success Partner

As a Client Success Partner within the Enterprise team, you will support our lar...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
Proven knowledge of the SaaS B2B industry is a plus
Proven interest in the digital industry, education, and e-learning in particular
Excellent interpersonal and communication skills
Native French, and excellent English proficiency (B2 minimum)

Job Responsibility

Build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution
Coordinate the different 360Learning resources (technical, pedagogical, etc.)
Empower the client with the Enterprise positioning and vision provided by our solution
Ensure the renewal or signing of new contracts for accounts listed in your portfolio
Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
Work with the Account Managers to identify new project opportunities to develop the account
Reduce churn by identifying customers at risk and implementing a remedial action plan

What we offer

Compensation: Package includes base salary and a variable component
Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion initiatives with active ERGs

Fulltime

Customer Advocate, Partner

Atlassian

Location:
Philippines , Manila

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2025

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Location:
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Job Posted:
March 19, 2025