Customer Advocate, Partner Job at Atlassian (Manila)

Customer Advocate Lead

As the Customer Advocate Lead, you will lead and empower our US support team to ...

Location

United States

Salary:

98641.60 - 122412.02 USD / Year ▼

Hospitable

Expiration Date

Until further notice

Requirements

Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role
Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates)
Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering
Experience coaching and developing team members, with strong interpersonal and feedback skills
Strong written and verbal communication skills for both customer and internal interactions
Ability to balance competing priorities between team management and hands-on support work

Job Responsibility

Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs
Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback
Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues
Review and quality check team's support interactions and documentation
Train new team members on tools, processes, and product knowledge
Regularly work in the queue to stay connected to customer needs and model best practices for the team

What we offer

Supportive, radically transparent, and caring team environment
Options into company equity through $HOST token (RSU's) with grant value up to $54,276.30
Eligibility for up to additional $346,104.00 per year in Performance Share Units (PSUs)
35 days off per year encouraged including self-serve public holidays and parental leave
Complimentary mental health and emotional support with therapists on call through Slack by Spill
Virtual coins through peer recognition platform redeemable for gift cards, donations, or monetary rewards

Fulltime

EMEA Director - Customer & Partner Marketing - Microsoft Advertising

At Microsoft Advertising we create innovative technology for a conversational, p...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Solid years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience.
Proven years people management experience.
Solid candidates will have proven years of relevant experience as a marketer and/or leader working across markets globally in integrated marketing / marketing communications
Ideal candidates will have solid experience in AdTech and media
Excellent communication skills and the proven ability to influence multiple levels of the organization.
Proven ability to think strategically and creatively, while maintaining great attention to detail.
Strategic mindset including interpreting data to inform strategy and execution.
Ability to build solid collaborative relationships with a globally dispersed team and stakeholders.
Solid management and leadership skills with the ability to motivate and mobilize a geographically dispersed team, partners and stakeholders for maximum success.

Job Responsibility

Be a leader for Microsoft Advertising both inside and outside the company, advocating for the customer and Microsoft values to help our clients and partners succeed.
Represent Microsoft Advertising across EMEA as a thought leader and steward of the Microsoft Advertising brand, including speaking at events, engaging with clients and participating in industry associations.
Partner with cross-functional teams to guide the vision for EMEA growth and meet regional and market needs.
Build and develop an international team of diverse and talented marketers.
Oversees the EMEA strategy and activation to land our global priorities, for all audiences and solution areas to drive measurable growth for the business.
Develops deep relationships at the most senior levels with relevant individuals internally and externally that bring unique value propositions to life to and creates opportunities for inspiration, thought leadership and action through both content and activation programs.
Creates, executes, measures and evolves annual plans to meet the KPIs of the business by audience type and solution area in collaboration with internal stakeholders and partners.
Delivers integrated content and communications that deepen engagement and drive measurement growth within priority regions and markets.
Supports GTM planning for new narratives, solutions or hero products to all audiences across international markets.
Lead omni-channel efforts for international markets including experiential, social media, content marketing, comms, and paid advertising.

Fulltime

Customer Advocate

The Customer Advocate serves as the primary relationship owner for an assigned p...

Location

United States , Alpharetta

Salary:

Not provided

Aptean

Expiration Date

Until further notice

Requirements

1+ years of experience in customer success, renewals, or finance operations within a SaaS or software company preferred
Strong communication and negotiation skills
ability to manage business and finance-level conversations
Interest in working alongside AI and automation to drive efficiency and scalability
High attention to detail, accountability for results, and comfort with process ownership

Job Responsibility

Serve as the primary point of contact for assigned customers throughout the renewal lifecycle
Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes
Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
Frame the customer’s value story and address barriers to renewal through proactive, data-informed communication
Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues
Oversee invoicing, payment follow-up, and resolution of any open accounts
Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history
Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal
Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience

What we offer

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth

Fulltime

Manager, Customer Advocate

The Customer Advocate team drives revenue for Apollo’s Sales Assist motion to co...

Location

Mexico , Mexico City

Salary:

Not provided

Apollo.io

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in successfully managing a team in a high-volume sales motion
At least 1 year of experience in a manager role
Proven experience in a team lead or manager role, with demonstrated expertise in coaching high-performance teams that consistently achieve 100%+ quota attainment and enable clear career-development paths
Expert in enabling and managing a team to use strong selling skills & sales processes in their day-to-day
Has strong and effective organizational skills to focus on the areas that drive the most impact: deal management, data analysis, 1:1s, coaching, customer concerns and escalations, and cross-functional partnerships
Excellent written and verbal communication skills, with a demonstrated ability to understand trends and implement strategies to drive revenue impact
Naturally inquisitive, eager to learn, and persistent in overcoming challenges
Demonstrates resilience in a high-pressure environment and a growth mindset in continuously improving skills and performance
A strong desire to win, resilience, strategic thinking, adaptability, confidence, and a relentless work ethic

Job Responsibility

Manage the Global Customer Advocate Team: Build, enable, and lead a global chat team to consistently meet revenue and online sales excellence targets while creating a world-class customer experience
Drive Business Impact: Consistently meet (and strive to exceed) targets for revenue and online sales SLAs
Build the Team: Hire, develop, and promote reps within the team
World-Class Team: Build a high bar of excellence and lead the team in reaching this bar consistently through upholding company values and providing best-in-class customer experiences
Develop, Coach, and Enable Reps: Develop a team of representatives early in their Sales careers through mentorship and coaching to enable them to thrive in the Customer Advocate role as well as build strong promotion paths to future roles at Apollo
Coaching: Provide feedback, enablement, and coaching to direct reports on an ongoing basis around process execution and skill development
Apollo Expertise: Provide expertise to the team on Apollo’s product, pricing, and processes
Improve Apollo’s Sales Assist Motion: Leverage data, systems, and processes to identify and implement improvements to accelerate Apollo’s Sales Assist motion by increasing rep productivity and effectiveness
Manage strong daily execution for chat completion: Oversee and ensure daily conversations are responded to and resolved within a timely manner
Process Optimization: Collaborate with the team and cross-functional partners to optimize chat processes

New

Customer Success Advocate

As a Customer Success Advocate focused on the SMB and e-commerce segment, you wi...

Location

United States , Exton

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

2 to 5 years of experience in customer success, account management, or a sales function, with a track record of building productive, trust-based relationships with business customers
Ability to manage competing priorities in a dynamic environment without sacrificing quality of work
Strong written and verbal communication skills
Active listening skills and a consultative approach to problem-solving
Comfort using data to inform decisions and propose solutions
Ability to operate independently while contributing effectively as part of a broader team
Familiarity with Power BI and/or Salesforce is a plus
Genuine investment in delivering a consistently positive customer experience and a motivation to see the customers you support succeed

Job Responsibility

Take direct accountability for the growth of your SMB customer portfolio
Identify expansion opportunities within the existing customer base
Guide users through the full post-purchase journey from initial adoption to expansion
Proactively surface new opportunities before customers think to ask
Serve as the consistent presence in the customer experience from onboarding forward
Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges
Lead structured onboarding sessions and maintain clear, timely follow-up communications
Consistently look for ways to add value beyond the immediate transaction
Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, consistent experience across every touchpoint
Channel customer feedback to the Product team to inform solution development

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

Enterprise Customer Support Advocate

We’re looking for Enterprise Customer Advocate to help us assist our highest val...

Location

Mexico; Canada , Mexico City; Vancouver

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Up to 2 years in a product or customer technical support role
Excellent interpersonal, verbal, and written communication skills
Ability to multitask, attention to detail and time management are essential
Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus
Experience in a multi-channel environment (Phone/Chat/Email)
Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products
Strong work ethic to handle multiple requests with exceptional follow-through
Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc]
Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects

Job Responsibility

Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
Embrace a customer first mindset to address and resolve customer questions, issues, and concerns
Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers
Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones
Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program, group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances, 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees with 12 months tenure

Senior Customer Service Advocate - French Speaker

Senior Customer Service Advocate - French Speaker. This role has been designed a...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in French
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Customer Experience Advocate

As a Customer Experience Advocate at Credit Genie, you will serve as a primary p...

Location

United States , Plymouth Meeting

Salary:

65000.00 - 75000.00 USD / Year

Credit Genie

Expiration Date

Until further notice

Requirements

Bachelor’s degree from an accredited institution required
1–3 years of experience in customer service, contact center operations, or a related customer support role
Demonstrated ability to provide professional, empathetic, and accurate customer support in a fast-paced environment
Strong written and verbal communication skills with the ability to clearly explain information and resolve issues
Experience working with CRM or ticketing systems
Zendesk experience preferred
Strong organizational and time management skills with the ability to manage multiple cases simultaneously while meeting service level expectations
Comfort navigating multiple systems and tools concurrently, including internal platforms and standard productivity tools (e.g., Google Workspace or Microsoft Office)
High attention to detail and the ability to follow established workflows, policies, and procedures
Ability to handle sensitive customer and financial information with discretion and professionalism

Job Responsibility

Respond to customer inquiries ensuring prompt, professional, and empathetic support leveraging approved communication templates and frameworks
Troubleshoot and resolve common issues related to account access, product usage, eligibility, and transactions
Adhere to internal SLA targets for response and resolution times while maintaining high quality standards
Escalate complex, sensitive, or unresolved issues to senior agents or leadership with clear documentation and recommendations
Follow established workflows and standard operating procedures (SOPs) to ensure consistent, accurate, and compliant customer handling
Maintain accurate and complete records in the CRM tool (Zendesk), ensuring all cases are properly categorized, documented, and resolved
Identify recurring customer pain points, trends, and process gaps, and communicate findings to leadership and cross-functional partners
Uphold Credit Genie’s tone, brand voice, and customer-first philosophy in every customer interaction
Partner with peers and senior agents to share best practices and maintain consistent service quality across the team
Participate in training sessions, calibration meetings, quality reviews, and process updates

What we offer

Offers Equity
Offers Bonus
100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment
Receive up to $100 per month in fitness reimbursement or enjoy a complimentary full membership to LifeTime Fitness or Equinox
401(k) with a 3.5% match and immediate vesting
Meal program available for both lunch and dinner
Pre-tax benefits, including a $1,000 HSA match
Life and accidental insurance
Flexible PTO

Fulltime

Select Country

Customer Advocate, Partner

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Advocate, Partner

Customer Advocate Lead

EMEA Director - Customer & Partner Marketing - Microsoft Advertising

Customer Advocate

Manager, Customer Advocate

Customer Success Advocate

Enterprise Customer Support Advocate

Senior Customer Service Advocate - French Speaker

Customer Experience Advocate

Our AI answers in your language