Customer Advocate I Job at Health Care Service Corporation (Chicago)

Customer Advocate I

Under supervision, this position is responsible for working on the phone all day...

Location

United States , Tulsa

Salary:

17.75 - 28.39 USD / Hour

Health Care Service Corporation

Expiration Date

Until further notice

Requirements

High school diploma OR GED
6 months customer service experience OR 6 months experience in an office environment
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Job Responsibility

Working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
Conducting research
Spends approximately 85% of the scheduled time on the phone according to business need

What we offer

Medical, Dental and Vision
Work-Life Flexibility: Nine corporate holidays, paid sick and wellness days, and accrued PTO
Retirement Plans with employer match and pension
Wellness programs
Career Growth and Development

Fulltime

Customer Advocate

We’re looking for an Associate Customer Advocate for our office in Sheffield. Yo...

Location

United Kingdom , Sheffield

Salary:

Not provided

Aptean

Expiration Date

Until further notice

Requirements

1+ years of experience in customer success, renewals, or finance operations, preferably within a SaaS or software company
Strong communication and negotiation skills
ability to manage business and finance-level conversations
Interest in working alongside AI and automation to drive efficiency and scalability
High attention to detail, accountability for results, and comfort with process ownership

Job Responsibility

Serve as the primary point of contact for assigned customers throughout the renewal lifecycle
Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes
Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
Frame the customer’s value story and address barriers to renewal through proactive, data-informed communication
Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues
Oversee invoicing, payment follow-up, and resolution of any open accounts
Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history
Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal
Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience

What we offer

Opportunity to grow within a global software company, which promotes work-life balance
pension scheme
life assurance
private medical care
income protection scheme
hybrid working model (4 days in the office, 1 day from home)

Fulltime

Customer Advocate Lead

As the Customer Advocate Lead, you will lead and empower our US support team to ...

Location

United States

Salary:

98641.60 - 122412.02 USD / Year ▼

Hospitable

Expiration Date

Until further notice

Requirements

Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role
Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates)
Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering
Experience coaching and developing team members, with strong interpersonal and feedback skills
Strong written and verbal communication skills for both customer and internal interactions
Ability to balance competing priorities between team management and hands-on support work

Job Responsibility

Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs
Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback
Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues
Review and quality check team's support interactions and documentation
Train new team members on tools, processes, and product knowledge
Regularly work in the queue to stay connected to customer needs and model best practices for the team

What we offer

Supportive, radically transparent, and caring team environment
Options into company equity through $HOST token (RSU's) with grant value up to $54,276.30
Eligibility for up to additional $346,104.00 per year in Performance Share Units (PSUs)
35 days off per year encouraged including self-serve public holidays and parental leave
Complimentary mental health and emotional support with therapists on call through Slack by Spill
Virtual coins through peer recognition platform redeemable for gift cards, donations, or monetary rewards

Fulltime

Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Blue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, virtu...

Location

United States , Phoenix

Salary:

20.00 USD / Hour

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
High School diploma or GED
Within 45 days of hire in member concierge, Mi Consejero Azul, or areas supporting sales, employee must hold an active, current, and unrestricted AZ Department of Insurance Health Insurance License
Intermediate PC proficiency
Advanced bilingual (Mandarin/English) skill in verbal communication
Intermediate bilingual (Mandarin/English) skill in written communication

Job Responsibility

Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person
Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis
Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Document and record facts related to inquiries and correspondence by updating BCBSAZ files and systems
Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals

What we offer

Monetary incentive for bilingual speakers (must pass language assessment)
Remote, in-office, and hybrid work options within the state of Arizona
Eleven (11) paid holidays, including 2 floating holidays you can use any time you wish
Accrued paid time off (up to 18 days per calendar year)
Comprehensive medical, dental, and vision coverage
401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
Up to 12% annual bonus based on corporate goals and individual performance
Eight (8) paid volunteer hours to support our mission of inspiring health
Tuition reimbursement for you
scholarship opportunities for your children

Fulltime

Patient Financial Advocate I

Baptist Health is hiring a Patient Financial Advocate I to join our Single Billi...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Customer Service or Insurance experience
High School Diploma Required

Job Responsibility

Essential role as a point of contact for patients in one of the following areas of business- Patient Access (hospital & ED patient facing), BMDA, Contact Center, or Single Billing Office (SBO)
Educates patients and parties of their financial responsibility and assist with payment options and collection procedures
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate
Contact insurance carriers and other sources and act as an advocate for the patient
Collaborate with managers, physicians, and servicing departments regarding any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service
Identify eligibility for local, state, and federal programs

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients
Other duties or special projects as assigned

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance

Fulltime

Customer Advocate

The Customer Service Representative I provides frontline support for case routin...

Location

Philippines , Taguig City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Basic understanding of HPE/Aruba support workflows and tools
Familiarity with entitlement, case creation, and routing procedures
Uses knowledgebase articles and scripts to perform initial troubleshooting
Requires regular guidance from senior representatives or supervisors

Job Responsibility

Create, route, and assign customer cases in the HPE Networking Support Portal and Welcome Center queues
Perform administrative case actions, entitlement checks, and case updates in accordance with documented processes
Provide initial troubleshooting based on established scripts and knowledge articles
Ensure accurate case documentation, including customer information, issue description, and troubleshooting steps
Escalate issues following defined escalation paths
Meet daily productivity and quality standards for case handling
Ensure SLA/SLO adherence through timely updates and case progression
Provide clear and professional communication with internal teams and customers
Work with senior team members and technical specialists to resolve issues
Flag process gaps or recurring issues for continuous improvement opportunities

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

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Customer Advocate I

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Customer Advocate I

Customer Advocate I

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Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

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Contact Center Service Advocate I

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Contact Center Service Advocate I

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