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Customer Advocate I

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Health Care Service Corporation

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Location:
United States , Chicago

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

18.00 - 31.11 USD / Hour
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Job Description:

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

Job Responsibility:

  • Working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
  • Conducting research
  • Spends approximately 90% of the scheduled time on the phone according to business need

Requirements:

  • High school diploma OR GED
  • 6 months customer service experience OR 6 months experience in an office environment
  • Data entry and/or typing experience
  • Interpersonal, verbal and written communication skills
  • Analytical and organizational skills and independent decision making skills
  • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
  • 9 months customer service experience
  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
  • Knowledge of medical terminology and anatomy
  • Proven ability to learn quickly and adapt to change
  • Referral preference given to applicants able to take and meet testing criteria
What we offer:
  • Medical, Dental and Vision
  • Work-Life Flexibility
  • Nine corporate holidays, paid sick and wellness days, and accrued PTO
  • Retirement Plans
  • Wellness
  • Career Growth and Development
  • Variety of health plans
  • Employer match and pension
  • Professional development opportunities

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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