Customer Advocate I Job at Health Care Service Corporation (Danville)

Customer Advocate I

Health Care Service Corporation

Location:
United States , Danville

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.75 - 28.39 USD / Hour

Save Job

Job offer has expired

Job Description:

Becoming a Customer Advocate with HCSC is a great opportunity to positively impact the members and physicians we serve. Your voice will be the one they turn to for support and you’ll learn what it means to be trusted and respected. You’ll be stationed at one of our on-site call centers where your talents can be best utilized and appreciated. This is a chance to put your people skills to good use. Customer Advocates do more than answer questions, they help members feel safe and taken care of, and they help physicians feel confident. You can also be part of our volunteer program and make a real impact on the communities we serve. Joining us also means you earn our Total Rewards benefits while experiencing plenty of ways to grow at a company that’s innovating and improving the health care industry.

Job Responsibility:

Working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
Conducting research
Spends approximately 85% of the scheduled time on the phone according to business need

Requirements:

High school diploma OR GED
6 months customer service experience OR 6 months experience in an office environment
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Nice to have:

9 months customer service experience
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Knowledge of medical terminology and anatomy
Proven ability to learn quickly and adapt to change
Referral preference given to applicants able to take and meet testing criteria

What we offer:

Medical, Dental and Vision
Variety of health plans to meet every employee’s needs
Work-Life Flexibility
Nine corporate holidays, paid sick and wellness days, and accrued PTO
Retirement Plans
Secure your future with plans that include employer match and pension
Wellness
Optimize your physical and mental well-being
Career Growth and Development
We are committed to investing in our people

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Health Care Service Corporation - All Job Offers

Job Link Share: