Customer Advocacy Specialist Job at Randstad (Tokyo)

Success Manager, Adoption Specialist

In This Role, You Will: Drive Scalable Engagement: Proactively manage a portfoli...

Location

United States

Salary:

98100.00 - 155100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, Account Management, or related SaaS roles, with proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction
Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies
Understanding of common Jira and Confluence end-user use cases and ways of working
Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
Strong organizational and time management skills
ability to manage multiple priorities and engagements simultaneously
Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment
Exceptional verbal and written communication skills
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Drive Scalable Engagement: Proactively manage a portfolio of customers through a pooled model, supporting customers at key journey milestones (including onboarding, adoption, and value realization)
Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach
Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities
Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Director, B2B Marketing- Customer Advocacy / Campaign Management

Mastercard Services is seeking a Director, B2B Marketing, to champion customer a...

Location

Canada , Toronto

Salary:

138000.00 - 221000.00 CAD / Year

Mastercard

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, business, or related field
MBA preferred
7+ years of SaaS B2B marketing experience, with a minimum of 3 years in a director-level cross functional role
Proven experience leading customer advocacy initiatives, customer story management and awards or recognition programs in a B2B environment
Demonstrated success driving integrated marketing campaigns and nurturing engagement across the buyer journey
Exceptional cross-functional collaboration and team leadership skills
Strong analytical abilities, with a proven track record of driving marketing performance and ROI for a global portfolio
Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and effectively
Demonstrated ability to influence, collaborate and mentor high-performing teammates and cross functional team members to fulfill a common vision and mission

Job Responsibility

Own our customer advocacy initiatives, ensuring they receive dedicated focus and drive measurable impact for the Services business
Oversee customer story management, ensuring compelling B2B narratives are captured, curated and leveraged to support brand advocacy as well as broader marketing efforts such as campaign objectives
Lead execution of our annual Circle of Honor program, including strategy, criteria, communications and execution, to recognize and engage top B2B customers
Own the end-to-end strategy, execution and optimization of integrated B2B marketing campaigns across channels and customer touchpoints, ensuring alignment with the company objectives, market positioning and Services portfolio priorities
Drive structured collaboration across product, commercialization, strategy, communications, demand generation and sales to deliver compelling narratives and buying experiences that build customer engagement and brand loyalty
Champion the implementation of an updated buyer enablement framework — experimenting with new approaches that nurture prospects across the entire journey, from initial engagement through selection, activation and advocacy
Set and monitor KPIs for customer stories and Circle of Honor initiatives as well as integrated B2B campaigns, ensuring alignment with business objectives
Extract actionable insights from campaign and program performance data, delivering regular updates and strategic recommendations to marketing leadership
Articulate the impact, value and opportunities integrated capability marketing is driving across the Mastercard Services product portfolios
Serve as a central liaison, fostering robust relationships among product, commercialization, communications, sales and other teams, with a focus on alignment around integrated capability marketing plans

What we offer

competitive pay based on location, experience and other qualifications for the role
may be eligible to participate in a discretionary annual incentive program

Fulltime

Customer Success Specialist

Support the post-sales customer lifecycle as it relates to customer adoption, on...

Location

India , Pune

Salary:

Not provided

ProMobi Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
Minimum 1-2 years of experience in a customer-facing role, preferably in customer success, account management
Open to work in the target driven role
Enthusiastic to work in US shift in work from office mode
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
Strong problem-solving abilities and a proactive approach to customer issues
Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools
Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction

Job Responsibility

Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance
Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue
Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success
Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution
Usage Monitoring and Analysis: Track and analyze customer’s product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly
Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations
Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments
Retention: Develop strategies to increase customer retention rates

Fulltime

Customer Order Management Specialist

Are you a proactive leader with a technical mindset and a passion for operationa...

Location

United Kingdom , Peterborough

Salary:

18.97 GBP / Hour

Randstad

Expiration Date

March 26, 2026

Requirements

A proven track record in Customer Order Management or a similar technical/supply chain environment
Previous experience guiding a team through complex workflows and driving continuous improvement
The ability to interpret specifications and work confidently with Engineering Change Requests and BOMs
Exceptional interpersonal skills with the ability to translate complex technical lead times and policies into clear customer updates

Job Responsibility

Team Leadership: Lead and mentor a small, dedicated team of four to drive departmental initiatives and service excellence
Technical Configuration: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM). You'll liaise with Engineering, Purchasing, and Production to ensure technical 'soft options' are feasible and accurate
Lifecycle Management: Oversee the end-to-end order journey-from initial entry and modifications to invoicing, credits, and logistics documentation
Cross-Functional Liaison: Act as the central point of contact, justifying development work for Engineering Change Requests and consulting with global plants on build availability
Customer Advocacy: Manage escalations with empathy and professionalism, fostering long-term relationships through proactive communication and support during customer site visits

What we offer

Flexible, hybrid working environment
Long-term project opportunity (projected 24+ month project duration)

Fulltime

!

New

Customer Care Specialist

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United States , Sunnyvale

Salary:

75000.00 - 85000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

1-3+ years of experience in a fast-paced customer service or support environment
Impeccable English verbal and written communication skills to professionally handle global email and voice inquiries
A High-Urgency Mindset with a thorough understanding of prioritization and the ability to thrive under pressure
Operational Flexibility to work overtime and adapt to shift changes as required by our 24/7 'follow-the-sun' model
Meticulous Attention to Detail with a team-player attitude and a high level of commitment to every case handled

Job Responsibility

Command the Support Queue by triaging incoming cases efficiently to ensure a high-velocity response across global teams
Accelerate Case Resolution by managing non-technical inquiries and assigning specialized tasks to the appropriate technical experts
Scale Global Operations through meticulous shift handovers, ensuring 24/7 continuity and zero-friction transitions between regions
Forge Cross-Functional Synergy by acting as the primary liaison between Customer Success and Sales to streamline the customer journey
Drive Product Advocacy by identifying issue trends and recommending improvements to internal processes, policies, and product features
Uphold Service Excellence by monitoring SLAs and proactively intervening to ensure an unbeatable customer experience

What we offer

equity package of restricted stock units (RSU)
Employee Stock Purchase Plan
comprehensive benefits including medical, dental, vision, retirement, wellness

Fulltime

Customer Success & Experience Specialist

Ciphr has an exciting opportunity for a Customer Success & Experience Specialist...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Preferably 1-2 years relevant experience ideally within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyse customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Regional Senior Customer Experience Manager

As Regional Senior Manager of Customer Experience Management (CxM), you will lea...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

10+ years’ experience leading Customer Success or Experience teams in complex B2B environments
Strong ability to manage large, diverse teams and drive successful change-management transformations
Proven track record in executing global strategies regionally and raising organizational maturity
Strong experience managing executive-level customers and critical escalations
Demonstrated ability to drive customer retention, upsell, and measurable business value
Excellent operational discipline, reporting, and KPI management skills
Strong commercial acumen with experience driving contract value optimization and revenue retention, and ability to partner with Sales and Product organizations
Exceptional communication, influencing, and leadership skills across cultures
Bachelor's degree in IT /Telecom or Business or equivalent
ITIL Service Management Certification

Job Responsibility

Execute the global CxM framework across the region, ensuring adoption of defined engagement models, governance, and tools
Embed customer segmentation and engagement cadences in all accounts
Ensure the team delivers consistent and value-based customer management aligned to global KPIs and playbooks
Identify opportunities to further mature the function — improving quality, efficiency, and customer impact
Act as the executive sponsor and escalation leader for key regional customers
Build and maintain trusted relationships with senior customer stakeholders to enhance collaboration, satisfaction, and retention
Manage major escalations end-to-end: communication, action plans, leadership visibility, and resolution
Drive Service Improvement Plans (SIPs) and ensure lessons learned are institutionalized
Ensure CxM activities clearly demonstrate value delivered vs. contract, supporting renewals and expansion
Partner with Commercial and Product Marketing teams to ensure alignment on renewals, upsell opportunities, and value-based adoption strategies

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Customer Advocacy Specialist

Randstad

Location:
Japan , Tokyo

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

Expiration:
April 06, 2026

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Job Posted:January 20, 2026

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Job Posted:
January 20, 2026

Expiration:
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