Customer Advocacy Manager Job at Endor Labs (Palo Alto)

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avisbudgetgroup

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Senior Customer Advocacy and References Manager

This role enables Sales and Marketing teams with the right customer references i...

Location

Japan , Tokyo

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
10+ years marketing experience, including customer marketing, customer references or customer advocacy
Agency, sales and/or channel experience a plus
Strong written and verbal communication skills in English and Japanese
Excellent communication and negotiating skills
Ability to interface effectively with all levels of management and functional disciplines
Knowledge of marketing principles, practices, tactics and tools
Project management skills
Understanding of the IT industry
Excellent interpersonal skills

Job Responsibility

Analyze reference nominations and make recommendations on how to deliver the best value
Develop strategies for integrated customer reference engagement plans
Define and manage a streamlined process for building a pipeline of references
Manage reference request fulfilment and tracking reference activity and outcomes
Produce quarterly reporting and regular communications to stakeholders
Articulate the value of the program to stakeholder audiences
Develop and secure stakeholder agreement for reference plans and budgets
Drive asset creation, working with both agencies and in-house resources
Bring new ideas to the table to support successful customers
Leverage the entire team to increase advocate and reference engagement

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Senior Customer Marketing Manager

As Senior Customer Marketing Manager, you will lead the strategic development an...

Location

Germany , München

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

Degree in Marketing, Business, Communications, or a related field
Minimum of 7 years’ relevant experience in B2B customer marketing, customer advocacy, or similar roles—ideally within SaaS or technology sectors
Proven track record of developing and executing customer marketing programs that drive advocacy, retention, and customer-led growth
Strategic mindset with strong analytical skills and a passion for data-driven decision-making
Demonstrated ability to lead cross-functional initiatives and collaborate effectively with sales, customer success, and communications teams
Skilled in copywriting, editing, storytelling, and interviewing, with a focus on capturing compelling customer narratives for multiple channels
Experience in driving the creation and activation of customer stories, testimonials, events, and press releases, ideally including video formats
Consistent record of maintaining brand integrity and elevating customer experience across programs, content, and customer touchpoints
Native-level German and business-fluent English (C1/C2) are essential for success in this role.

Job Responsibility

Develop and execute a comprehensive customer marketing strategy to drive advocacy, referenceability, upsell opportunities, and increase customer lifetime value
Own the sourcing, creation, and activation of customer stories, case studies, references, and testimonials across all channels
Lead the planning and organization of customer webinars and events to highlight successful partnerships and outcomes
Manage and support customer-related press releases and PR opportunities in collaboration with the communications team
Work closely with sales and customer success teams to identify top customer advocates and align marketing efforts with account objectives
Build and maintain a structured program for capturing customer feedback and leveraging success metrics for marketing purposes
Drive targeted campaigns to nurture existing customers, increase engagement, and support retention and expansion goals
Track, analyze, and report on key customer marketing KPIs to measure impact and refine strategies
Stay up to date with B2B customer advocacy trends, storytelling best practices, and competitive benchmarks to inform innovation.

What we offer

Competitive Rewards: Including profit-sharing and employee stock program
Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership
Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.

Fulltime

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...

Location

United States

Salary:

76800.00 - 101760.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

5+ years experience working in a customer-facing account management, sales or customer success role
A strong understanding of customer success
Experience managing a book of 100+ customer accounts
Proven ability to manage complex renewals, including commercial conversations and negotiation
A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
Experience creating and upleveling strategic relationships with key stakeholders
Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
Ability to prioritize a large but strategic book
Excellent critical-thinking skills
High commercial acumen and strong discovery skills

Job Responsibility

Effectively manage a book of our mid-market customers (typically ~250-300)
Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
Proactively drive customer adoption and mitigate retention risk
Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
Accurately forecast renewal revenue for current and future quarters
Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
Lead account planning efforts in collaboration with Sales to define joint customer success strategies
Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)

What we offer

This position is bonus-eligible
Articulate also offers a robust suite of benefits

Fulltime

Senior Strategic Customer Success Manager

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuri...

Location

United States

Salary:

120000.00 - 160000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

4-6 years of Customer Success, Account Management or similar customer-facing roles in a SaaS or Contact Center environment
Fantastic written and verbal communicator
Highly organized
Autonomous and able to be self-sufficient in tasks like fundamental data analysis, lightweight software configuration
Willing to travel (~25%)
Willing to be on frequent video calls with customers in EST - PST time zones

Job Responsibility

Customer Relationship Management
Customer Journey Optimization
Stakeholder Strategy
Renewal and Expansion
Data-Driven Decision Making
Collaboration
Account Management
Customer Advocacy
Build and configure the Cresta product for customers

What we offer

Variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Bonus
Equity

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Advocacy Manager

Endor Labs

Location:
United States , Palo Alto

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Advocacy Manager

Manager of Customer Advocacy

Senior Customer Advocacy and References Manager

Senior Customer Success Manager

Customer Success Manager

Senior Customer Marketing Manager

Mid-Market Customer Success Manager

Senior Strategic Customer Success Manager

Customer Success Manager II

Customer Advocacy Manager

Endor Labs

Location:United States , Palo Alto

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:October 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Advocacy Manager

Manager of Customer Advocacy

Senior Customer Advocacy and References Manager

Senior Customer Success Manager

Customer Success Manager

Senior Customer Marketing Manager

Mid-Market Customer Success Manager

Senior Strategic Customer Success Manager

Customer Success Manager II

Location:
United States , Palo Alto

Category:
-

Contract Type:
Not provided

Job Posted:
October 28, 2025