Customer Advocacy Manager Jobs

New

Marketing Manager - Customer Advocacy

We're seeking a passionate and detail-oriented Customer Advocate to join our Pro...

Location

Salary:

160000.00 - 180000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer marketing, customer advocacy, or customer success roles, preferably in B2B SaaS
Proven track record of building and managing customer reference programs from the ground up
Strong project management skills with ability to manage multiple initiatives simultaneously
Excellent written and verbal communication skills, with experience conducting customer interviews
Demonstrated skill in persuasive business writing
Experience creating compelling content including case studies, testimonials, and success stories
Familiarity with review platforms like G2, Gartner Peer Insights, and TrustRadius
Proficiency with CRM systems (preferably Salesforce) and customer advocacy platforms
Strong relationship-building skills and ability to nurture long-term customer partnerships

Job Responsibility

Build and manage a comprehensive customer reference program, identifying and nurturing champion customers across all industries, solutions, and geographies
Develop and maintain a robust database of customer advocates, tracking their engagement, availability, and areas of expertise
Lead end-to-end case study development, from customer identification and interview coordination to content creation and approval processes
Project manage multiple case study initiatives simultaneously, ensuring timely delivery and high-quality output
Own and optimize our presence on key review platforms including G2.com, Gartner Peer Insights, TrustRadius, and Capterra
Develop and execute strategies to increase review volume and ratings across all platforms
Partner closely with Sales, Customer Success, and Product Marketing teams to identify advocacy opportunities
Support sales teams with reference calls, proof points, and customer evidence materials
Collaborate with PR and Communications teams to leverage customer stories for thought leadership and media opportunities
Track and report on customer advocacy program impact, including advocacy-driven revenue attribution

What we offer

meaningful equity compensation in the form of ISO options
offer early exercise and a 10-year post-termination exercise window

Fulltime

Senior Customer Advocacy and References Manager

This role enables Sales and Marketing teams with the right customer references i...

Location

Japan , Tokyo

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
10+ years marketing experience, including customer marketing, customer references or customer advocacy
Agency, sales and/or channel experience a plus
Strong written and verbal communication skills in English and Japanese
Excellent communication and negotiating skills
Ability to interface effectively with all levels of management and functional disciplines
Knowledge of marketing principles, practices, tactics and tools
Project management skills
Understanding of the IT industry
Excellent interpersonal skills

Job Responsibility

Analyze reference nominations and make recommendations on how to deliver the best value
Develop strategies for integrated customer reference engagement plans
Define and manage a streamlined process for building a pipeline of references
Manage reference request fulfilment and tracking reference activity and outcomes
Produce quarterly reporting and regular communications to stakeholders
Articulate the value of the program to stakeholder audiences
Develop and secure stakeholder agreement for reference plans and budgets
Drive asset creation, working with both agencies and in-house resources
Bring new ideas to the table to support successful customers
Leverage the entire team to increase advocate and reference engagement

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Customer service representative - customer advocacy team - german

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer...

Location

Netherlands , Maastricht

Salary:

2885.00 EUR / Month

Randstad

Expiration Date

December 30, 2025

Requirements

Experience in customer service in a similar position is an advantage
A healthy dose of human knowledge and excellent communication skills, both spoken and written
Excellent knowledge of German, both written and oral, at native level
Good knowledge of English, both written and oral
The ability to remain calm and collected in difficult customer situations
Empathy and a genuine passion to help the customer as best as possible
Attention to detail based on organizational and time management skills
Living in the area of Maastricht, the Netherlands, or willing to move (relocation package is a possibility)

Job Responsibility

In the BeNeLux Customer Advocacy Team you provide second-line support for customers and represent customer interests within the company
You provide excellent quality service and therefore ensure that the passion for the Mercedes-Benz brand is maintained
You will act as a link between customers and authorized dealers, both within and outside Europe, and Mercedes-Benz, advocating for their needs and driving improvements in products and services
Your goal is to ensure customer satisfaction and build strong customer relationships while contributing to our overall success
Handling emails with incoming complaints or questions from customers
Conduct telephone work (outbound) with both customers and Mercedes-Benz authorized dealers
Listening to the customer's wishes and needs so that they feel heard
Assessing the seriousness of the complaint and collecting 'evidence' to ensure that you have all relevant facts clear
Escalating complex problems to the right people quickly, effectively and efficiently
Keeping accurate notes and updates of customer interactions, solutions (provided) and feedback provided

What we offer

Mercedes-Benz contract
Personal development
Multicultural and dynamic work environment
Comprehensive training
Work at the CAC head office in Maastricht (NL)
Individual development plan
200 holiday hours (based on full-time employment)
Performance-related annual salary increase
Bonus system based on business results
Relocation package possible

Fulltime

New

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Senior Strategic Customer Success Manager

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuri...

Location

United States

Salary:

120000.00 - 160000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

4-6 years of Customer Success, Account Management or similar customer-facing roles in a SaaS or Contact Center environment
Fantastic written and verbal communicator
Highly organized
Autonomous and able to be self-sufficient in tasks like fundamental data analysis, lightweight software configuration
Willing to travel (~25%)
Willing to be on frequent video calls with customers in EST - PST time zones

Job Responsibility

Customer Relationship Management
Customer Journey Optimization
Stakeholder Strategy
Renewal and Expansion
Data-Driven Decision Making
Collaboration
Account Management
Customer Advocacy
Build and configure the Cresta product for customers

What we offer

Variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Bonus
Equity

Fulltime

Senior Strategic Customer Success Manager

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuri...

Location

United States , East Coast

Salary:

120000.00 - 160000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

4-6 years of Customer Success, Account Management or similar customer-facing roles in a SaaS or Contact Center environment
Fantastic written and verbal communicator
Highly organized
Autonomous and able to be self-sufficient in tasks like fundamental data analysis, lightweight software configuration
Willing to travel (~25%)
Willing to be on frequent video calls with customers in EST - PST time zones

Job Responsibility

Customer Relationship Management: Foster strategic relationships with customers by acting as a trusted advisor, developing and executing success plans that align customer goals with business objectives, and holding the team accountable for delivering measurable, outcome-driven results
Customer Journey Optimization: Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption
Stakeholder Strategy: Drive stakeholder mapping and multi-threaded engagement strategies to strengthen relationships
Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers maximize the value of our products and services and identify opportunities for upselling and cross-selling
Data-Driven Decision Making: Track and be driven by key Customer Success metrics (e.g. NRR, GRR, Time to Value) and use insights to guide decisions and uncover improvement opportunities
Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth
Account Management: Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you'll run)
Customer Advocacy: Advocate for customer needs in product roadmap discussions and internal planning
Be a Builder: Build and configure the Cresta product for customers while also enabling them to be fully self-sufficient

What we offer

Variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Bonus
Offers Equity

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Advocacy Manager

Endor Labs

Location:
United States, Palo Alto

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 28, 2025

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Customer Advocacy Manager

Endor Labs

Location:United States, Palo Alto

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:October 28, 2025

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