Customer Advocacy Manager, Endor Labs

Customer Advocacy Manager

Endor Labs

Location:
United States, Palo Alto

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Advocacy Manager's core mission is to empower our customers, generate public evidence of their success, drive the adoption of our features, and collect essential input to shape our product strategy and roadmap.

Job Responsibility:

Customer Evidence: Source customers willing to champion Endor Labs
Lead the creation of case studies, testimonials, quotes, and public reviews
Customer Marketing: Keep customers informed about product enhancements
Advisory Groups: Plan and execute Customer Advisory Boards (CABs) and Technical Advisory Councils (TACs)
Partner with Product and Product Marketing to define requirements for testing new features
Recruit customers and late-stage prospects to participate in alpha and beta testing initiatives

Requirements:

3-5 years experience in customer marketing, product marketing, content marketing, customer success or a related field
Excellent project management, organizational, and cross-cultural communication skills (written and verbal)
Strong writing skills and experience using generative AI to improve productivity
A passion for building and maintaining strong customer relationships
A genuine interest in learning about the cybersecurity industry, our product, and our customers' work
The ability to collaborate effectively with cross-functional partners (e.g., sales, product, marketing)
Experience within the cybersecurity, software development or a similar technical field

What we offer:

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your longterm financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment

Additional Information:

Job Posted:
October 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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