Customer Advisor Job at Microsoft Corporation (Redmond)

Job Description

Are you a natural seller who thrives in a fast-paced retail environment? We are looking for a dynamic and results-driven Customer Advisor, to join our team at the Microsoft Company Retail Store in Redmond. If you’re passionate about connecting customers with the latest technology and branded merchandise, are driven by achieving sales targets while delivering exceptional service, then we want to meet you. Our goal is to exceed customer expectations and drive outstanding store performance every day. At the Microsoft Company Store, shoppers experience the best that Microsoft has to offer. As a Customer Advisor, you’ll engage with customers, uncover their needs, and recommend innovative Microsoft solutions to enhance their lives. Our associates are sales professionals who strive to create memorable, personalized shopping experiences that turn visitors into loyal customers. If you are energized by meeting sales goals, displaying eye-catching branded merchandise, and enjoy working in a vibrant retail environment, we invite you to apply. Join us to help shape the future of retail and deliver extraordinary results by providing unparalleled customer experiences.

Job Responsibility

Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues
Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need
Applies methods for providing services that meet and exceed customer expectations
Conducts customer tours of the MEC/ECS and/or Microsoft Visitor’s Center
Assists in facilitating public and private events held on location
Builds and maintains well-rounded knowledge of Microsoft products and services
Identifies different needs of customers, leveraging Microsoft product and service knowledge to connect them with the appropriate solution
Engages with peers and leaders to drive and execute innovative ways to make a larger impact
Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions
Leverages a technical understanding of solutions, cloud services, platforms, hardware, and software to describe the ways in which these services benefit the recipients
For Microsoft Experience Centers, identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale
Identifies opportunities to sell to and support customers by leveraging the team's skills
Learns to collaborate with peers, managers, and corporate to drive innovative ways to create and focus on brand awareness
Articulates to customers how Microsoft technology can enable digital transformations
Collaborate with outside partners/agencies
Completes all required training and obtains relevant product and role certifications
Shares customer insights, stories, learnings and provides customer and available-solutions feedback
Adheres to all compliance requirements
Maintains the organization, flow, and appearance of the back-of-house floor
Ability to learn Microsoft’s D365 Inventory system
Works within the Microsoft Experience Center (MEC) across Microsoft all product and services to consult with customers to understand technical issues
Provides feedback and product insights to help deliver better customer-success strategies
Embody our culture and values
Embody our commitment to diversity and inclusion
Physical requirements include, lifting items up to 56lb, standing and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator
Adhering to company and local safety regulations
May perform other duties as assigned.

Requirements

High School Diploma or equivalent AND 1+ year(s) experience in sales, customer service, or retail related roles
OR equivalent experience.
High School Diploma AND 3+ years relevant sales or customer service experience
OR equivalent experience.

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Customer Advisor

Job Description

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