Customer Advisor, TUI

TUI

Location:
United Kingdom, Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Advisor at Crystal Ski Holidays, you’ll combine your passion for the mountains with customer care, offering guidance and support before, during, and after customers’ holidays. This role requires expert skiing or snowboarding knowledge, excellent communication skills, and flexibility with shift patterns. You’ll work in an exciting, challenging environment with opportunities for growth and development.

Job Responsibility:

Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
Ensure all forms of contact – such as face2face, phone, email, chat, and social are handled quickly with a friendly ‘can-do’ attitude whilst exceeding performance targets
Work closely with teams from across the business as the ‘voice’ of our customers, and actively suggest recommendations for change
Ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays
Discuss, investigate and resolve any question or complaint if things don’t go to plan
Enjoy change and challenges
taking on tasks to help out where needed

Requirements:

Have a keen interest in skiing or snowboarding with expert knowledge to share with customers
Passionate about delivering excellent service and achieving results
A great listener, highly effective communicator, and able to build rapport quickly
Enthusiastic about learning new skills and working in tourism
Quick-thinking, confident in handling difficult situations, and proactive in problem-solving
Comfortable managing multiple contacts and administrative tasks while following procedures
Flexible to work variable shift patterns, including evenings and weekends, with schedules shared four weeks in advance

What we offer:

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Advisor

TUI

Location:United Kingdom, Manchester

Category:Customer Service

Contract Type:Not provided