Customer Advisor Job at Microsoft Corporation (New York)

Job Description

We are seeking a dedicated Customer Advisor to join our team at the Microsoft Experience Center in New York. If you have a passion for technology, a customer-centric mindset, and well honed customer service skills, we would love to hear from you. Our team is committed to delivering a world-class customer experience and driving results. At the Microsoft Experience Center, customers can explore the best of Microsoft and consult with our advisors to find the best solutions for their needs. Our team of skilled associates is dedicated to providing exceptional customer service every day. If you are passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we encourage you to apply. Join us in our mission to change the way people work and help us deliver an unparalleled customer experience.

Job Responsibility

Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues
Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need
Explains the Microsoft Experience Center (MEC) value proposition to customers
Drives cross-sell and solution sales goals in the MEC
Builds and maintains moderate knowledge of products and services
Encourages peers to maintain their current knowledge of Microsoft products and services
Identifies different needs of customers and connects them with the appropriate team member or solution
Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact
Executes strategies from senior management
Identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale
Identifies opportunities to train, sell, and support customers by leveraging the team's skills
Inputs new leads by documenting interactions with customers
Engages customers, identifies their needs, and uses that information to create leads across all customer segments
Completes all required training and obtains relevant product and role certifications
Adheres to all compliance requirements
Maintains the organization, flow, and appearance of the back-of-house floor
Adjusts aisles and layout as necessary
Maintains sales-floor merchandising standards of in-stock products
Stocks and replenishes products on the floor
Checks price changes and re-stickers items as needed
Runs products from back of house out to customers or sales associates
Follows direction from store leadership and visuals team regarding new displays
Works with other team members to set new displays prior to launch
Ensures appropriate inventory is available for promotions
Works within the Microsoft Experience Center (MEC) across Microsoft all product and services to consult with customers to understand technical issues
Works in the Tech room, troubleshooting software and hardware problems, upgrading devices to the latest releases
Embody our Culture and Values
May perform other duties as assigned

Requirements

High School Diploma OR equivalent experience
Experience working in retail or a customer facing position
Authorization to work in the United States that does not now or in the future require employer sponsorship
High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience (preferred)

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Customer Advisor

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