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Brook-St Hiredonline · Customer Service

Customer Advisor

United Kingdom, Birmingham 13.25 GBP / Hour · Job Posted April 11, 2026

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Job Description

This is a telephone-based role within a busy service centre where you will be the first point of contact for members of the public and legal professionals. You'll provide clear, empathetic, and informative support - signposting, taking payments, updating details, and guiding users through the next steps in their process. While the focus is on telephony, there will be an element of admin work.

Job Responsibility

Handle inbound/outbound calls from service users and professionals
Provide accurate updates and guidance on applications
Process and update high-volume case information with precision
Deliver a consistently high level of customer service in a sensitive service area
Taking payments over the phone from service users
Adhoc admin duties

Requirements

Contact centre or customer service experience
A calm, assertive, and resilient approach
Excellent communication and listening skills
Comfortable working in a fast-paced, phone-based environment
Must be comfortable spending most of the day on the phone and confident in explaining procedures/taking payments clearly and calmly
Successful candidates will be required to undergo a standard DBS check and 3 years of referencing

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet essential criteria

Brook-St Hiredonline - All Job Offers

13.25 GBP / Hour · Birmingham

Customer Advisor

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