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Looking to kickstart a lasting career? Join a multi-award-winning company that truly values you. We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. We're on the hunt for Customer Advisors to join our lively and dynamic Customer Loyalty team! So, what does a Customer Advisor do? You'll chat with our customers over the phone each day, ensuring they receive exceptional service. Since we're a regulated company, you'll also follow some compliance standards. Don't worry if you’re new to insurance, we’ll equip you with all the training and tools to make you confident in delivering great service quickly! If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home.
Job Responsibility
Chat with customers over the phone each day, ensuring they receive exceptional service
Follow compliance standards
Handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries
Requirements
Strong communication skills
Motivated and target driven
Eager to learn & develop
Show resilience
Team player
Passionate about providing great service
What we offer
Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) increasing up to 38 days
Option to buy or sell up to an additional five days of annual leave