Customer Advisor Job at B&Q (Chelmsford)

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor role focused on applying cus...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
7+ years marketing experience
Industry, sales, channel and/or project management experience a plus
Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
Experience in developing and driving consistent field adoption of industry/segment message
In-depth knowledge of industry and customer segments and demand generation program
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Excellent interpersonal skills

Job Responsibility

Define customer experience requirements across customer touchpoints
Apply and tailor customer experience design methods to lead complex cross-functional teams
Lead cross functional team to design customer experience across the entire customer lifecycle
Lead horizontal teams to deliver experiences to the market
Develop and implement customer experience metrics
Design and manage customized customer experiences and briefings for the briefing center(s)
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
Execute customer retention program and user groups

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Service Advisor

Join a small and friendly team of 5, where you will provide high standards of se...

Location

United Kingdom , Yeovil

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service environment is essential
Ability to work effectively under pressure and meet tight deadlines
Proficiency in computerised and manual systems
Excellent communication skills at all levels
Strong team player with the ability to work independently
Excellent interpersonal skills

Job Responsibility

Provide high standards of service and support to prospective, new, and existing customers over the telephone
Act as a key interface between the company and their customers, handling queries, orders, and complaints
Offer technical support and product sizing details
Notify customers and Key Account Managers about deliveries
Place and progress product orders
Perform general administrative duties, including price updates and posting sales leads

What we offer

Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays
Festive Break: Save 3-4 days for a well-deserved Christmas shutdown
Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay
Cycle to Work Scheme
Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%

Fulltime