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Customer Advisor

admiralgroup.co.uk Logo

Admiral Group Plc

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Location:
United Kingdom, Swansea

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24636.15 GBP / Year

Job Description:

Looking to kickstart a lasting career? Join a multi-award-winning company that truly values you. We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You. We're on the hunt for Customer Advisors to join our lively and dynamic Customer Loyalty team! If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home. We’ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work! We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here. We value flexibility and work-life balance, which is why your time will be split between home and the office.

Job Responsibility:

  • Chat with customers over the phone each day, ensuring they receive exceptional service
  • Follow compliance standards
  • Handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries

Requirements:

  • Passionate about providing great service to customers
  • Strong communication skills
  • Enjoy being a team player
  • Motivated and target driven
  • Eager to learn & develop
  • Can show resilience - even when calls get challenging
What we offer:
  • Eligible for up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Chance to earn monthly incentives
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

Additional Information:

Job Posted:
December 15, 2025

Expiration:
February 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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