Customer Advisor Job at Admiral Group Plc (Cardiff)

Job Description

As a Customer Care Agent, you’ll be the first point of contact for customers looking for support with their existing policies—whether by phone or email. You’ll handle a range of tasks including responding to enquiries, processing cancellations, taking missed payments, and offering clear guidance to ensure every customer enjoys an exceptional experience. Your contribution will be key to supporting the continued growth and success of Admiral Business.

Job Responsibility

Deliver an outstanding level of service to customers throughout their Admiral Business journey, across both phone and email channels
Take the time to understand customers’ needs and proactively identify opportunities to enhance their experience—whether through product, process, or service improvements
Work collaboratively with teams across the business, including underwriting, sales, and marketing, to provide accurate and timely solutions
Bring a positive, motivated attitude to your work each day
Build strong rapport with customers and demonstrate a genuine passion for excellent service
Communicate with clarity and confidence, both verbally and in writing
Maintain solid product knowledge and use it to handle customer enquiries effectively
Show strong attention to detail and an eagerness to learn and grow

Requirements

A customer‑centric approach and the ability to communicate clearly, transparently, and effectively across all interaction types
The ability to spot issues, understand their root causes, and contribute to continuous improvement
Confidence working independently and making sound decisions
The ability to work well in a fast‑paced, evolving environment
Previous experience in insurance (desirable but not essential)
Experience using Salesforce (desirable but not essential)

Nice to have

Previous experience in insurance
Experience using Salesforce

What we offer

Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

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