Customer Advisor Job at B&Q (Reading)

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor role focused on applying cus...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
7+ years marketing experience
Industry, sales, channel and/or project management experience a plus
Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
Experience in developing and driving consistent field adoption of industry/segment message
In-depth knowledge of industry and customer segments and demand generation program
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Excellent interpersonal skills

Job Responsibility

Define customer experience requirements across customer touchpoints
Apply and tailor customer experience design methods to lead complex cross-functional teams
Lead cross functional team to design customer experience across the entire customer lifecycle
Lead horizontal teams to deliver experiences to the market
Develop and implement customer experience metrics
Design and manage customized customer experiences and briefings for the briefing center(s)
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
Execute customer retention program and user groups

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer advisor

Being a Liz Earle Customer Advisor is an exciting role where you’ll help custome...

Location

United Kingdom , Lisburn

Salary:

12.98 - 13.81 GBP / Hour

Boots

Expiration Date

Until further notice

Requirements

Welcome each customer and treat everyone with empathy and understanding
Enjoy meeting sales targets and playing their part to deliver great team performance
Love to learn and keep up to date with the latest skincare trends
Are comfortable working both on their own and within a team
Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs

Job Responsibility

Build great relationships with our customers and your colleagues
Provide personalised consultations and skin services
Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
Complete our award-winning 12-month Skin School development programme
Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What we offer

Liz Earle Employee discount of up to 75%
Store discount (e.g., Boots or John Lewis)
Quarterly Liz Earle Goody Box
Discretionary team bonus scheme
Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
Generous holiday allowance that increases with length of service
Personal Pension Scheme

Parttime

Customer Service Advisor

Join a small and friendly team of 5, where you will provide high standards of se...

Location

United Kingdom , Yeovil

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service environment is essential
Ability to work effectively under pressure and meet tight deadlines
Proficiency in computerised and manual systems
Excellent communication skills at all levels
Strong team player with the ability to work independently
Excellent interpersonal skills

Job Responsibility

Provide high standards of service and support to prospective, new, and existing customers over the telephone
Act as a key interface between the company and their customers, handling queries, orders, and complaints
Offer technical support and product sizing details
Notify customers and Key Account Managers about deliveries
Place and progress product orders
Perform general administrative duties, including price updates and posting sales leads

What we offer

Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays
Festive Break: Save 3-4 days for a well-deserved Christmas shutdown
Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay
Cycle to Work Scheme
Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%

Fulltime

Customer Advisor

Are you ready to embark on an exciting journey in the insurance industry? We are...

Location

United Kingdom , Basingstoke

Salary:

26000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Communication Skills
Customer-Centric Attitude
Problem-Solving Skills
Team Spirit
Experience in Customer Service

Job Responsibility

Engaging with customers to understand their needs and provide tailored insurance solutions
Answering queries via phone, email, and chat with a positive and professional attitude
Assisting customers with policy changes, renewals, and claims, ensuring a seamless experience
Building long-lasting relationships with customers, making their satisfaction your top priority
Collaborating with team members to share insights and improve service delivery

What we offer

Permanent Contract
Great Location
Supportive Team Culture
Competitive salary and benefits package
Ongoing training and development opportunities
A friendly and supportive work atmosphere where your ideas are valued

Fulltime

Customer Advisor

Looking to kickstart a lasting career? Join a multi-award-winning company that t...

Location

United Kingdom , Swansea

Salary:

24636.15 GBP / Year

Admiral Group Plc

Expiration Date

February 09, 2026

Requirements

Passionate about providing great service to customers
Strong communication skills
Enjoy being a team player
Motivated and target driven
Eager to learn & develop
Can show resilience - even when calls get challenging

Job Responsibility

Chat with customers over the phone each day, ensuring they receive exceptional service
Follow compliance standards
Handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries

What we offer

Eligible for up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Chance to earn monthly incentives
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health

Fulltime

Repair Management Customer Advisor

The Customer Service Advisor is responsible for repairs progressing effectively ...

Location

United Kingdom , Huddersfield

Salary:

26208.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Have a resilient and positive attitude
Excellent customer service skills, taking responsibility and providing a market leading customer journey
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

Job Responsibility

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Advisor

We believe anyone can improve their home to make life better. Every day, we give...

Location

United Kingdom , Chorley

Salary:

12.71 GBP / Hour

B&Q

Expiration Date

Until further notice

Requirements

Happy to help
Eager to learn
Obsessed with home improvement
Friendly and outgoing
Get a buzz from helping others
Happy to expand skills by using new technology and learning new ways of working
Great at working in a team
Flexible enough to work on a rota that includes weekends, evenings and bank holidays

Job Responsibility

Become an expert advisor
An inspiration as well as a guide
Get to know every customer and their home improvement projects
Sales
Managing stock
Setting up displays
Making sure the store looks great
Provide great customer service

What we offer

20% discount on purchases at B&Q after 3 months
Share schemes
Life assurance
Employee assistance programme
Pension
6.6 weeks' leave
Additional leave and cash rewards for long service
Flexible working
Shopping discounts
Gym discounts

Parttime

Customer Advisor

B&Q

Location:
United Kingdom , Reading

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Job Description:

Job Responsibility:

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Additional Information:

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Location:
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Contract Type:
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Job Posted:
January 06, 2026